£200 PPI reclaim offer from Santander - do I accept?

TrevorC66

We made a PPI claim with Santander who represent PPI claims for Dorthy Perkins/Burton store cards. My wife had one of these cards around 20 years ago... which she probably had for around 5-8 years.


We have no paperwork. We sent the claim off and Santander acknowledged she was sold PPI with the store card.



They did this pretty quickly, almost like an auto-responder standard letter.



The letter gave us an offer of £200 as they said they had few records, but based on the duration she had the store card and the amount of PPI paid, their obligation was to reimburse those premiums (our loss) only. They calculated this to be £200. We have no way of verifying this figure.



Is this normal/to be expected?... do we just accept this, or try an persue this further with the ombusdman. Given we have no paperwork, what is the likely outcome of that?


Any advice, appreciated.

[Deleted User]

Unless you have evidence the figure is wrong, you accept it (unless you don't want it).

Nasqueron

If you send it to the FOS they'll ask if you have any proof you paid more, which you don't, and will then tell you to accept the offer

[Deleted User]

TrevorC66 wrote: »

They calculated this to be £200. We have no way of verifying this figure. Do we just accept this, or try an(d) (pursue) this further with the Ombudsman? Given we have no paperwork, what is the likely outcome of that?

The outcome will be the same response as you've already had unless you have documentary proof that you paid more.

Look on the bright side, most store cards were rarely used and so never built up a large balance, so you may well be receiving far more than you ever paid.

Accept the offer (you really have no choice) and enjoy your redress...