Broken Washing Machine - just out of warranty

laalaa

Hi

Was wondering if i could have a bit of advice about my grans washing machine?

It has broken down, and according to a plumber tha came to have a look, the part that is broken shoulnt have done so, so early. He advised it was probably faulty and to take it back to currys for a replacement.

Went to currys today but the washing machine is just out of warranty as its 1 year and 3 weeks old.

Is there anything else we could do? I hear people talking about goods being fit for purpose and lasting a certain time, but could this apply to my grnas washer?

Seems a shame that she should have to shell out another £300 to get a new one

Any help or suggestions greatly received

Laura

Gordy237

Hi

Below is a Quick Facts link that I found heplful in the past and have kept it in my favourites, have a read as you may find somthing useful.

http://www.dti.gov.uk/consumers/fact-sheets/page38311.html

There is contact infomation at the bottom if you want to ask more specific questions, I have used them and they were helpful with me.

Sooler

http://www.guardian.co.uk/money/2007/nov/11/cash.businessandmedia

Malpractice on the high street: what you might be told

'The store can't offer a repair or refund because our one-year guarantee has expired'
'Under the Sale of Goods Act, goods have to be "reasonably durable",' says Woodroffe. 'The general view that retailers hold - that once their [own] one-year guarantee expires they are off the hook - is rubbish. If goods are faulty, consumers can potentially seek compensation for up to six years from the date they were purchased.'
Typically, this excuse is used for large electrical items like washing machines, says Woodroffe. If the machine has had reasonable use over the year and then breaks, you can ignore the limitations of the shop warranty; this is what is meant by the little-understood term in retailers' guarantees: 'this does not affect your statutory rights'. Retailers will also sometimes say the manufacturer is liable. This is also untrue.

Bykerlass

This is really good advice. I have saved both above links for future reference.
many thanks