car insurance cancelled by insurance company after theft - is that legal?

verityc

My car insurance renewal notice came through in Feb. I decided to let my insurance renew with the same company 'one call'. I got notification in March to say I'd been automatically given Platinum Club car insurance - a rolling month by month insurance. I phoned them and said I didn't ask to join this club and was told that it was automatic and not an option.

3 weeks later someone jacks up my car and nicks my catalytic convertor. I claim on the insurance. Yesterday, I receive a renewal letter saying my insurance is up for renewal on 16 May with premiums going from £29 to £40. I phone and say I've just renewed in March. They say I'm no longer entitled to be in the Platinum Club so my insurance will be cancelled from 16 May.

Is this legal, normal or acceptable? I'm flabbergasted that a car insurance company can cancel my car insurance because I've made a claim.

Quentin

Whenever you are not happy with your insurance company the route to go down is a complaint in line with their complaints procedure

Then if you are not happy with the reply or they ignore you for 8 weeks you can escalate to the FOS for their adjudication at no cost to you

sheramber

What do you policy documents say?

forgotmyname

Its a cheaper policy for customers that have not claimed so your back to a rquiring a standard policy as you dont quality for the Platinum one.

Where is the issue? You were only insured for one month at a time. Had a policy like that many years ago and it was cheap. They got taken over and then shortly after they stopped doing car insurance.

If you didnt want the 1 month policy you could have gone elsewhere. Assume it was cheap so you stayed with them, as would quite a few people.