Old energy supplier told me I was owed £900 to telling me I owed £400

mcdiiv

Solved, user at fault

CityLite

:beer:

mcdiiv wrote: »

Looking for a bit of advice here.

I switched energy supplier at the end of last year and while doing some financial inventory I noticed that the old energy supplier was still taking a direct debit from me for at least 5 months after I left them (I know I should've been on top of my bills more to catch this earlier).

When I emailed them about this they told me that in fact I was in credit with them for £900 and they would get it back into my account within 14 days. A quick check of my old account online with them also confirmed this.

After 15 days and no payment, I emailed again and they replied telling me that they had updated my account and instead had worked out I now owe them £400. Looking at my account now a new bill has been added for about £1300 after I'd requested my direct debits be cancelled and my extra be paid back. What can I do?

That's quite a big difference from £900 in credit to £1300 in debit. :eek:

On what basis are you arguing against this? :huh:

It sounds like you have not been providing regular meter readings either, as welll as the other failings you admit :cool:

I would urge you to do a new comparison wioth the correct annual usage figures. What you thought was a good deal may be a very bad deal with all that extra consumption!

Robin9

Other than the meter readings you gave towards the end of last year when was the last time you had a bill with Actual rather than Estimated readings on it ? What was the bottom line of that bill - debit or credit ? You should be able to do some basic sums to work out who owes who and how much.

mcdiiv

Solved user fault

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Robin9

mcdiiv wrote: »

...............I had been providing meter readings as they were requested ....................

But had your supplier been using them ? Is it possible that your readings were wrong ? - it's very easy to get a decimal point wrong.

t0rt0ise

First you need to find out why they think you owe them this money. Are they trying to charge you for the five months that you haven't been with them? If so, it's an error so call them and explain.

PennineAcute

Check that their leaving figures and your new supplier's starting figures are the same. If they are, you owe the money.

If they are not, your new supplier is responsible for your old supplier's leaving figures. Get in touch with them and let them sort it.