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Energy Cashback

I signed up to your 18 month energy deal with Avro last October. MSE's emails say the cashback has been paid to my account, it wasn't which you have at least now acknowledged. However, months have passed and you continue to ignore my emails asking for the money owed to me. What about my Consumer Rights?

Comments

  • brewerdave
    brewerdave Posts: 9,100
    Part of the Furniture 1,000 Posts Name Dropper
    Forumite
    This is a consumer's forum .NOTHING to do with the parent Co. MoneySuperMarket -you need to contact them direct.
  • CityLite
    CityLite Posts: 57 Forumite
    I signed up to your 18 month energy deal with Avro last October. MSE's emails say the cashback has been paid to my account, it wasn't which you have at least now acknowledged. However, months have passed and you continue to ignore my emails asking for the money owed to me. What about my Consumer Rights?

    I think Martin says cashback is only guaranteed once it lands in your bank account. Nothing to do with consumer rights.
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