PPI calculations

[Deleted User]

KerryLW wrote: »

I've waited almost 7 weeks haven't heard anything yet but I read 8 weeks and I can escalate:-)

Although the Bank do indeed have eight weeks in which to consider your complaint before they issue a "full and final" response, you should have had an acknowledgement of receipt within the first two weeks.

If you have used Resolver, the experience of other users suggest that your complaint has not been received I'm afraid.

Rather than wait for Resolver's (automated) "escalation"at the end of the eight week period, I'd contact the Bank directly now to ensure that they have your complaint. If they don't, I advise you to re-submit the complaint directly by post.

Resolver is just a third party E-Mail template which, while a handy tool, does nothing to enhance your chances of success and has been known to cause significant delays.