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PPI and gladstone Brookes

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  • swanny65
    swanny65 Posts: 343 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Complaint acknowledged by GB by email yesterday (Monday) and further letter of acknowledgement received today (Tuesday) - with a copy of the Claims Management Ombudsman Complaints Procedure.

    Fast response :)
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    swanny65 wrote: »
    Complaint acknowledged by GB by email yesterday (Monday) and further letter of acknowledgement received today (Tuesday) - with a copy of the Claims Management Ombudsman Complaints Procedure.

    Fast response :)
    No surprise there. Claims Management Companies are (belatedly) now fully regulated. As with Banks, they now have eight weeks to consider your complaint after which you can refer it to the Ombudsman if you remain dissatisfied with their response..
  • swanny65
    swanny65 Posts: 343 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Success. :):):)

    Letter arrived today and refund of fees to be made as a gesture of GB good will. Can’t say I agree with their explanation of the facts but that doesn’t really matter......

    Got to jump through a hoop - send GB a bank statement with fees debit and they will refund to that same account.

    Many many thanks
  • dunstonh
    dunstonh Posts: 119,712 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    They dont really have a leg to stand on when the Ministry of Justice made it so clear. Hopefully, others will see this and do the same.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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