We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Ebuyer and Yodel!!
brownie0085
Posts: 3 Newbie
Hi after some advice,
Having issues returning an item to Ebuyer for RMA, they have arrange collection twice via Yodel each time my item has been marked as collected about 10 minutes prior to the cut off time without it being collected! Far as Ebuyer thought it was on their way back to them
Anyone got any advice on how I can escalate this have already taken time off work waiting around 2 days which costs me money!! Already trying to moan but having to wait for Yodel to investigate now, awaiting a bs answer!!
May not be Ebuyer fault but there contracted courier but I am so miffed, maybe I should ask them to pay for my days off waiting for collection!!
Not sure if anyone can help, but just want to rant!!!
Cheers
Having issues returning an item to Ebuyer for RMA, they have arrange collection twice via Yodel each time my item has been marked as collected about 10 minutes prior to the cut off time without it being collected! Far as Ebuyer thought it was on their way back to them
Anyone got any advice on how I can escalate this have already taken time off work waiting around 2 days which costs me money!! Already trying to moan but having to wait for Yodel to investigate now, awaiting a bs answer!!
May not be Ebuyer fault but there contracted courier but I am so miffed, maybe I should ask them to pay for my days off waiting for collection!!
Not sure if anyone can help, but just want to rant!!!
Cheers
0
Comments
-
brownie0085 wrote: »Hi after some advice,
Having issues returning an item to Ebuyer for RMA, they have arrange collection twice via Yodel each time my item has been marked as collected about 10 minutes prior to the cut off time without it being collected! Far as Ebuyer thought it was on their way back to them
Anyone got any advice on how I can escalate this have already taken time off work waiting around 2 days which costs me money!! Already trying to moan but having to wait for Yodel to investigate now, awaiting a bs answer!!
May not be Ebuyer fault but there contracted courier but I am so miffed, maybe I should ask them to pay for my days off waiting for collection!!
Not sure if anyone can help, but just want to rant!!!
Cheers
IMHO you are wasting your time
Ebuyer were quite happy to take our money for next business day delivery
When the parcel did not arrive they saw nothing wrong in telling us that it was lost in Yodel's warehouse and that although they had taken our money for next day they said that we would have to wait while they investigated and they had no idea when we would get the products
Any decent company would resend the goods there and then and at the same time understand that the reason that we wanted NBD was that we needed NBD
However the outcome is that not a penny has gone or ever will go from our business to Ebuyer even if they are cheaper than other suppliers
If they behaved like this with us I should think you have zero chance of getting any Compo0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.2K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards