Contacting Icesave

chekov99

bowlhead99 wrote: »

If you did indeed quickly update it to reflect your 'new understanding' that this was a letter to savers in 2008 about actions that they could take at that time, why does the main thrust of your post #8 still appear to be three complaints that offering a premium rate number is a 'breach of regulations' or 'should not be offered' in 2015? I struggle to see why you are passionately reiterating this point as if the FSCS were wrong to put the details in the letter over ten years ago.

And likewise, if you understand that the letter was crafted over a decade ago, and that it's unlikely that the defunct "IceSave" business's dedicated customer service line exists any longer, there's no real need for 'alarm bells are ringing' ? If I had 'alarms' going off in my head for things like this, i'd be a nervous wreck by now.

- "Hello, customer service here!"

- "Hi, when I was younger I didn't keep records, can you tell me when I first opened my account with IceSave in the UK. It would have been more than a decade ago, as I'm aware IceSave no longer exists"

- "We don't really know or care, as we no longer exist, and this call is a figment of your imagination" [click] [silence]

- "Dammit, if only I had some sort of alarm bell to warn me about the suspicious letter that the FSCS circulated in 2008..."

Guys, confirming I didn't get anywhere with this request. I even tried calling Iceland. Icelandic is apparently one of the hardest languages in the world to learn apparently.

Thanks for all the input.