BT- mandatory 12 month contract

moneysavinmonkey

Hi.

We just moved into a new property and wanted to port across our TalkTalk service from our old flat. We need to have a BT line to do this, but once TT is up and running we want to pay our line rental to them and not BT.

BT said that the property has a BT line but the previous owners 'stopped' the service so they need to reactivate it. No engineer or anything is coming, as far as I can tell someone just flicks a switch at the exchange.

Catch is to do this they want us to sign up for a 12 month contract at £11 a month!! This is just a total waste of money as we are paying for TT anyway. Can they do this - I would have thought it was an abuse of monopoly seeing as we have no alternative??

Apologies if this has been asked before but I searched the forum and just got loads of blank threads.

thanks

MSM

Heinz

Talk Talk have lied to you.

You do not need to have a BT line to get Talk Talk. Talk Talk, like all the other line providers now in the market, could instruct Openreach to undertake whatever work is necessary (just like BT has to do). Talk Talk won't do so because it would mean them paying Openreach.

moneysavinmonkey

ahh.. really! My OH works for carphonewarehouse so you would have thought he would have mentioned this to me!!!

so what do i do.. just phone up talk talk and tell them to sort it out through openreach?

BritBrat

Just ask TT and see, if your OH works for them maybe you can get a staff discount deal.

moneysavinmonkey

yeah we get broadband thrown in for free with the line rental as an employee discount - that's why paying BT for line rental is such a waste of money! I'll give talktalk a call and see. thanks for the info.

BritBrat

You could always agree to pay TT the cost of the install or they could meet you half way.

normanmark

BritBrat wrote: »

You could always agree to pay TT the cost of the install or they could meet you half way.

Easier said then done.....

papalazarou

am having the same problem myself, I asked about cancelling the bt line rental to go with TT and was told that to cancel it you have to pay the outstanding cost of line rental UPTO a maximum of 70 quid. try taking that to talk talk and seeing if you can get any freebies to cover some of the cost.

Ypaymore

papalazarou wrote: »

am having the same problem myself, I asked about cancelling the bt line rental to go with TT and was told that to cancel it you have to pay the outstanding cost of line rental UPTO a maximum of 70 quid. try taking that to talk talk and seeing if you can get any freebies to cover some of the cost.

If you tried to do the same thing in reverse Talk Talk would also raise a charge of up to £70.00p !!!