Consumer Right question

newleaseholder

hi there - I bought a second hand car at the end of January from a car dealer with around 40.000 miles but now after few months is having problem with the engine and the injector.
I called them because it has 6 months warranty with a warranty company and I discovered that injectors are excluded so I had to pay a mechanic to fix it.
After fixing it the same problem came back after few days.

What are my right in terms of post sale? Is it reasonable to expect the car to be in working order within the first 6 months? I only did less than 4.000 miles so far.

Thank you

Aylesbury_Duck

What's the nature of the problem? Are the injectors faulty or are they simply dirty?

forgotmyname

Your mechanic fixed the problem, if the same problem returned he failed in the task you paid him for.

Mileage means little, it may have 40,000 miles but it may have sat with the engine running the equivalent of 200,000 miles.

It may have had thousands of cold starts and short journeys.

Inlaws lived in a block with other OAPs, One winter morning i was there early and several of them went out and started the cars and left them running until all the snow and ice had melted before they went out.

Can it get any worse for an engine?

tacpot12

It is not reasonable to expect the car to be free of defects, OR to be reliable for any period.

The law, specifically the Consumer Rights Act 2015, allows goods to be sold that have defects that might be expected at the age and mileage of the car. (It has to really, otherwise no secondhand goods could ever be sold commercially, unless they were in as new condition).

And cars also go wrong; sometimes they will go wrong due to how the previous owner has used the car over a long period, and sometime due to how the new owner has used the car in a short period. Consequently, the law requires that if a fault occurs, you have to give the trader the opportunity to investigate the cause and then fix it if they agree the fault was present at the time of sale (and was unexpected given age & mileage). If you don't, you are taking them out of the loop and they can't beheld liable for that problem if someone else fails to fix it. (If another problem came to light at a later date, you would be able to hold them liable for that problem, but only if the problem is unexpected at the age and mileage of the car.)

Rooster123

Hi,
I went to Halfords today (during the Covid - 19 crisis) to buy some goods. 
They was opperating a no one in store, table at the door, let them know what you wanted, they would then go and get, then charge you for the goods, policy.
Which i totally understand in this current crisis.

They refused me a paper receipt and would only give me a recepit via email. I told them that i did not want to give them my personal details by giving them my email address, and asked them for a paper receipt (as i always do at Halfords), but this time they refused, saying "due to the current crisis they were not giving paper receipt's because of cross contamination" 
I brought to thier attention that Covid - 19 was less likely to stay on the paper receipt for as long as the 72 hours it would possibly stay on the plastic that was covering the product. Therefore the cross contamination on the product would be of a higher risk.

Again they refused the paper receipt.
I then said that i did not want to give them my personal details in the form of my email address.
They then said "if i did not want to give them my email address, i could pay for the goods and leave without a receipt, or just leave without the goods"

My 1st question is :- Are they legally allowed to only offer me a recipt via email and not give me a paper one on request.
If that is true, then the 2nd question is :- What about uncle Bob that does'nt have an email but wants a receipt.

Regards
David

Rooster123

Sorry all,
Just realized this is the motering section.
forget above, unless you got an ans for me.

Regards

AdrianC

Rooster123 said:

Again they refused the paper receipt.
I then said that i did not want to give them my personal details in the form of my email address.
They then said "if i did not want to give them my email address, i could pay for the goods and leave without a receipt, or just leave without the goods"

Seems perfectly reasonable to me. Put your paranoia back in the box.

KimJongUn88

If you didn’t want to give your email address, go and buy your parts elsewhere. If you can.

waamo

1. Yes
2. Bad luck. Uncle Bob will have to sort himself out.

Dr_Crypto

My 1st question is :- Are they legally allowed to only offer me a recipt via email and not give me a paper one on request.

If that is true, then the 2nd question is :- What about uncle Bob that does'nt have an email but wants a receipt.

Of course they are. They’re not obliged to sell you anything. Don’t like their terms? Go elsewhere. 

If you don’t have an email either leave the receipt or arrange to use someone else’s. 

custardy

Rooster123 said:

Hi,
I went to Halfords today (during the Covid - 19 crisis) to buy some goods. 
They was opperating a no one in store, table at the door, let them know what you wanted, they would then go and get, then charge you for the goods, policy.
Which i totally understand in this current crisis.

They refused me a paper receipt and would only give me a recepit via email. I told them that i did not want to give them my personal details by giving them my email address, and asked them for a paper receipt (as i always do at Halfords), but this time they refused, saying "due to the current crisis they were not giving paper receipt's because of cross contamination" 
I brought to thier attention that Covid - 19 was less likely to stay on the paper receipt for as long as the 72 hours it would possibly stay on the plastic that was covering the product. Therefore the cross contamination on the product would be of a higher risk.

Again they refused the paper receipt.
I then said that i did not want to give them my personal details in the form of my email address.
They then said "if i did not want to give them my email address, i could pay for the goods and leave without a receipt, or just leave without the goods"

My 1st question is :- Are they legally allowed to only offer me a recipt via email and not give me a paper one on request.
If that is true, then the 2nd question is :- What about uncle Bob that does'nt have an email but wants a receipt.

Regards
David

There are signs up advising you of this. Its also on their site.
The aim is to minimise contact in all forms. Halfords (going by my local) are doing quite well by this process.
A sensible person would reserve online and collect with contactless. No discussion,minimal contact and (wait for it) your receipt emailed directly when you collect. 
If uncle bob doesnt have an email address then thats how it is. He will still have a bank statement to show his purchae.