TSB to cut interest rate on its current account to 3% - MSE News

gingercordial

I raised a complaint with TSB via their online system on 18 April about the rate drop. No acknowledgment by email so I thought it had not gone through (as their site suggests is possible - how typical!) but have been away since so hadn't yet tried to resend it.

Came back from holiday last night to a two page letter in response to my complaint, basically shrugging it all off as them needing to periodically review rates. Lots of yes we did say that but... "you've had the benefit of the higher rate for longer than a year..." "at the time we had no future plans to reduce the rate..." "we've given you advance notice..."

Clearly it's fine to say you won't do something and then go ahead and do it as long as you promise you really really meant it at the time :rotfl:

Anyway, no compo offered, oh well.

xylophone

Clearly it's fine to say you won't do something and then go ahead and do it as long as you promise you really really meant it at the time

Didn't Henry VIII really, really mean that he would be with Catherine of Aragon until death did them part?:eek:

wizk1

gingercordial wrote: »

I raised a complaint with TSB via their online system on 18 April about the rate drop. No acknowledgment by email so I thought it had not gone through (as their site suggests is possible - how typical!) but have been away since so hadn't yet tried to resend it.

Came back from holiday last night to a two page letter in response to my complaint, basically shrugging it all off as them needing to periodically review rates. Lots of yes we did say that but... "you've had the benefit of the higher rate for longer than a year..." "at the time we had no future plans to reduce the rate..." "we've given you advance notice..."

Clearly it's fine to say you won't do something and then go ahead and do it as long as you promise you really really meant it at the time :rotfl:

Anyway, no compo offered, oh well.

I got a similar letter. In there, they mentioned I could complain to the Ombudsman (so very kind of them). So I did. Waiting on their response now.

anotheruser

Well, I think they've done it.

After sending me a new card (old card expires in 2022) that now requires me to sign when I use chip and pin, but nobody can tell me why I was sent a new card and nobody can explain why I have to sign, looks like the only way to sort it is by closing my account.

Elwood356

wizk1 wrote: »

I got a similar letter. In there, they mentioned I could complain to the Ombudsman (so very kind of them). So I did. Waiting on their response now.

Have you heard back on this?

wizk1

Elwood356 wrote: »

Have you heard back on this?

Yes. I've received confirmation they are now investigating and are now in the process of obtaining TSB's account. It will probably take several weeks for an outcome to be decided.

James878

colsten wrote: »

No.

The terms say "You must not already have a current account with TSB at the time of referral."

I got around this. I simply went in branch while I had an account and said my brother referred me and still got the £75 bonus