PPI with The Associates/Citibank

Tillydot

I wonder if anyone could point me in the right direction. I had ppi with The Associates for a year in 2002. The Associates was then sold to the Citibank in 2003. I have sent an online complaint form to Citibank and I have to wait 8 weeks to hear if my claim will be upheld. If my claim is refused is that when I send in the FSA questionairre? Also do I have to send the amount I feel I am owed to the Citibank or do they tell me? Thanks for your help.

[Deleted User]

Don't send a claim. Send a complaint.

And don't send it to Citi. The book was bought by NewDay.

And don't escalate to the FSA. Go to FOS.

And you don't decide how much you are owed. That is a defined formula.

Tillydot

Thank you for your reply.

This is what it says on the Citibank website and i had a look on Newday but it doesnt mention Assoicates on there.

You can contact Citi's complaints team if you had PPI linked to any of these products or lenders –

Associates
Future mortgages
Diners

Citibank
Citicard

Egg card, Egg loan, Egg mortgage
CitiFinancial Europe plc

Nasqueron

Why not wait and see what outcome you get? You only just put the complaint in and they need to see if your complaint has gone to the right place. If it has and they do not believe you were miss-sold then you may have access to the FOS but it depends whether either of you have any records left and the FOS may agree you were not miss-sold.

Tillydot

Thank you everyone for your replies. I have had a reply from Citibank and they are looking at my complaint. They ask if I have any other information, like old statments, I do have some which are Assoicates and then Citibank. There are only a couple of statements i have which actually have the ppi on. Should I send these or will it cause a problem with me only having two which shows the ppi?

Nasqueron

No (send copies though or at least scan the originals)


If they agree it was miss-sold they can do a refund based on the average payments shown on those statements. PPI was only paid when you had a balance on the card / while it was active so you should really send them all to show the time frame of the card and they can then work out an average if they agree to a refund.