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AutoAid breakdown cover refund

I bought policy on 29 March 2019, to start 1 April. Total cost £50. Cancelled on 3 April.

AutoAid will refund only £10, charging £15 admin fee and £25 for time on cover :(.

I have not used any Autoaid recovery services.

My new car includes free breakdown cover for 2 years. I explained this to AutoAid as my mistake, so please refund. No luck, then asked to defer cover for 2 years. They refuse to budge.

Would you expect a full refund?

Thanks

Comments

  • Hasbeen
    Hasbeen Posts: 4,404 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    I bought policy on 29 March 2019, to start 1 April. Total cost £50. Cancelled on 3 April.

    AutoAid will refund only £10, charging £15 admin fee and £25 for time on cover :(.

    I have not used any Autoaid recovery services.

    My new car includes free breakdown cover for 2 years. I explained this to AutoAid as my mistake, so please refund. No luck, then asked to defer cover for 2 years. They refuse to budge.

    Would you expect a full refund?

    Thanks

    No.

    Read the terms and conditions you agreed to.

    https://autoaidbreakdown.co.uk/wp-content/uploads/2018/12/toba_201812120840.pdf


    They have a £15 admin fee and a minimum charge of £15 plus IPT

    So what explanation did they give you for extra £10?
    The world is not ruined by the wickedness of the wicked, but by the weakness of the good. Napoleon
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