Extra energy - a different query, help needed

Nicole1971

Hi everyone,

I know there is another active thread on extra energy, but mine is a bit different.

I have received a 1st, 2nd payment reminders and now a final payment letter threatening court action, saying we owe £500.

However here is the snag: I signed up to extraenergy 5 years ago in 2014, was with them no longer than a couple of years, direct debit payments always on time, then switched. The new energy supplier gave Extra energy our final readings as part of the switch. 3 years later and out of the blue, we get these payment reminder letters, having not heard from them at all in that time, and having had no bill from them at all. This is all because they have gone into administration.

I have emailed extraenergy - their collection department says not to worry if I receive more letters right now, as they will send an itemised bill to us now.

My question is - what are my rights here? Somehow it does not seems fair that years after a switch, an energy supplier can come back to us to demand £500, all because they did not keep their accounting up to date. Is this something I should take to OFGEM? I am not sure how I can go back and prove we don't owe the money, as we switch every year or two and I doubt I have all the records and logins anymore to prove whether we owe the money either way?

Suggestions from anyone who is clear on the law here would be very helpful - we have never had bad credit rating and I really don't want it to start now!

Thanks!

molerat

Actually no different to the many other posts on here, EE administrators chasing old debt.


They have 6 years to chase a debt. There is a code of practice for back billing enforced by OFGEM but as it is no longer a regulated energy company that you owe the money to then I believe they cannot rule on the matter. Do you owe them the money ? I can prove well back beyond 6 years that my accounts were in order.

Nicole1971

I do not knowingly owe them the money - at the time of a switch, you are generally notified of any outstanding amounts and I always pay those. I would not have ignored a final bill - if there was money owing I was never notified of that at the time of the switch or after.

Yes, in an ideal world keeping track of every switch, meter reading, final payments would be great - I must admit due to juggling 3 kids and 3 jobs, time to do this sort of thing passes me by.

Quentin

Paying all DDS doesn't mean you had no outstanding balance when you left

Wait for this itemised bill and dispute it if you don't agree it.

As you have been advised they do have 6;years to start legal proceedings

If they do issue a court claim don't ignore it. You only have a limited time to respond after which they can get a ccj against you if you've not responded

Mrs36

A few of us on this forum having similar problems - lots of useful advice in this thread.

https://forums.moneysavingexpert.com/discussion/5977959/extra-energy-account-closed-administrators-chasing-money-2-years-later