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HP printer not printing in colour
wadewade
Posts: 735 Forumite
in Techie Stuff
Suddenly everything I send to my HP Envy 5540 printer comes out in grey shades instead of colour. However test pages produced by the printer come out in colour and so do pages from my separate laptop.
So I deduce some settings have changed on my PC. The problem affects at least two programs so it is not just a Word problem.
I have looked at various pages on google, uninstalled all HP programs and reinstalled them again without success. One blog said toggle the switch between grey scale and colour but I can't find this anywhere on my version of Windows 10.
Any suggestions for recovering the colour print function would be appreciated.
So I deduce some settings have changed on my PC. The problem affects at least two programs so it is not just a Word problem.
I have looked at various pages on google, uninstalled all HP programs and reinstalled them again without success. One blog said toggle the switch between grey scale and colour but I can't find this anywhere on my version of Windows 10.
Any suggestions for recovering the colour print function would be appreciated.
0
Comments
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I’d guess it’s set to print grayscale, you need to change back to colour, there should be an option when you select print.I hate football and do wish people wouldn't keep talking about it like it's the most important thing in the world0
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Have you tried HP Support?
https://support.hp.com/gb-en/product/hp-envy-5540-all-in-one-printer-series/5447939
Use the Virtual Agent for Help.I think this job really needs
a much bigger hammer.
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I don't seem to get the option of grey or colour when I click print. I am running the latest version of Office that came out a few months ago.0
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Try:
Settings
Devices
Printers & scanners
click on your printer
manage
printing preferences
color
and there should be a grayscale box0 -
Have you tried HP Support?I think this job really needs
a much bigger hammer.
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Is it a wireless printer? If so, I had the same problem a number of months ago when printing over a wireless connection from one computer. There is a diagnostic check you can run within the hp software which should fix it but as far as I can recall, it essentially involved uninstalling and reinstalling the driver on that particular computer.Northern Ireland club member No 382 :j0
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OP has not been back since the 4th. Leaves us wondering what steps have been taken.I think this job really needs
a much bigger hammer.
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OP if you find a solution,do post back. I have the same printer and same issue from my Dell laptop. Others in the house have no problem. I've messed around with the settings, tried support options, troubleshooting etc & installed & uninstalled drivers until I'm blue in the face0
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