Curry’s know how smashed my TV

DoaM

agrinnall wrote: »

It's very unlikely that they'll give you a replacement unless it's a model that they are running down the stock on. Much more likely if a repair isn't possible that they'll offer a partial refund. Comparing damage to a brand new unsold TV in a store with damage to a TV that you've already used for 2 years is not like-for-like.

Remember that OP has a 5 year KnowHow warranty*. What Currys will offer will depend on the terms of that warranty - I suggest that the OP digs out their policy copy and reads it.

* Assumed, on the basis that Currys never give free extended warranties, and all their paid-for plans are through KnowHow.

Aylesbury_Duck

Lucyloo22 wrote: »

Thanks for the advice �� it just seems so wrong to me, if I went into one of their stores and accidentally knocked a tv over and smashed it I’m sure they would be expecting me to pay them the full price for it.

I don’t have a spare £900 to spend on a TV and saved long and hard to be able to buy it.

They still sell that model and it’s gone down to £600 now or will they still just give me a reduced price for it?

If you accidentally knocked over a TV and smashed it you would not be obliged to pay for it, no.

You don't need a spare £900 if the same TV can be bought brand new for £600.

DoaM is right, you need to consult your warranty paperwork to see what you're entitled to.

Lucyloo22

I don’t have any paperwork for the warranty. It was just a slip in with the receipt that says congratulations your television comes with a 5 year know guarantee. You can obtain full terms and conditions by logging onto (a website they gave me, I’m not allowed to post the link) which isn’t even a valid website and I can’t find them anywhere online. I understand that if the TV has just broken then they could offer a reduced refund but they have broken it! Surely they are responsible and should replace it like for like? I didn’t ask for any of this to happen and I’m not demanding a better TV. I just want what I already had which I think is fair?

Takmon

Lucyloo22 wrote: »

I don’t have any paperwork for the warranty. It was just a slip in with the receipt that says congratulations your television comes with a 5 year know guarantee. You can obtain full terms and conditions by logging onto (a website they gave me, I’m not allowed to post the link) which isn’t even a valid website and I can’t find them anywhere online. I understand that if the TV has just broken then they could offer a reduced refund but they have broken it! Surely they are responsible and should replace it like for like? I didn’t ask for any of this to happen and I’m not demanding a better TV. I just want what I already had which I think is fair?

Yea having what you had is fair. What you had was a 2 year old TV, so as long as they give you enough money to buy a 2 year old TV of the same spec then that's fair.

If they gave you enough to buy a brand new TV then that would be very nice of them because its better than what you had, but you can't expect that at all.

Think of it another way, if you broke someones's 10 year old car and it couldn't be repaired. Would you offer to buy them a brand new card because that's fair according to you?

DoaM

Takmon wrote: »

If they gave you enough to buy a brand new TV then that would be very nice of them because its better than what you had, but you can't expect that at all.

If the warranty paperwork provides new for old then one could easily expect that.

OP - what is the name of the warranty on your receipt? The precise name, word for word. Someone can then probably find the warranty terms.

You can also post the link but break it up a little. (e.g. http / www .therestofthelink .com)

Lucyloo22

But I would still have my 2 year old TV if they hadn’t smashed it?

Lucyloo22

It’s Knowhow . Com / protect

Aylesbury_Duck

Lucyloo22 wrote: »

But I would still have my 2 year old TV if they hadn’t smashed it?

No one's disputing that they owe you, but what you appear to expect would be betterment. As DoaM says, you may be entitled to a brand new replacement but that depends on you getting hold of those warranty terms. If not, then you're entitled to the equivalent of your TV before they broke it, which would be a second-hand model of the same specification or the value of a second-hand model of the same specification. You can't expect free hire for two years then a brand new replacement (unless the warranty permits it or Currys are feeling generous).

D_M_E

These seem to be the Terms and Conditions

https://www.pcworld.co.uk/gbuk/5-year-guarantee-4k-365-commercial.html

EDIT: According to the Key Benefits, they will replace it if it cannot be repaired. From the description of the damage a replacement should be offered.

agrinnall

This is probably the current website name, it's slightly different to the one you were given when you bought your TV.


http://knowhow.com/uk/repair-and-protect/protect.aspx