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Three takes payments early in direct debits blunder - MSE News

edited 30 November -1 at 1:00AM in Phones & TV
4 replies 1.1K views
MSE_NaomiMSE_Naomi MSE Staff
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MSE Staff
edited 30 November -1 at 1:00AM in Phones & TV
Mobile giant Three has apologised after taking a large number of customers' direct debits early - in some cases almost four weeks before they were due...
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'Three takes payments early in direct debits blunder'
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  • aj23_2aj23_2 Forumite
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    Mine's always been taken around the 3rd anyway.
  • BonniepurpleBonniepurple Forumite
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    Aj23 wrote: »
    Mine's always been taken around the 3rd anyway.

    Yours might be but I have carefully fixed mine to be taken on 16th of the month when my money goes in. Thanks to 3 I’ve now got 2 returned Direct Debits and have to pay the bill manually in12 days. Not happy.
  • TakmonTakmon Forumite
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    Yours might be but I have carefully fixed mine to be taken on 16th of the month when my money goes in. Thanks to 3 I’ve now got 2 returned Direct Debits and have to pay the bill manually in12 days. Not happy.

    I always keep a buffer in my bills account just in case something like this happens. I know you might lose a small amount of interest by doing this (by not having it in the best interest paying accounts) but it's definitely worth it and much better than having an overdraft.
  • aj23_2aj23_2 Forumite
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    Yours might be but I have carefully fixed mine to be taken on 16th of the month when my money goes in. Thanks to 3 I’ve now got 2 returned Direct Debits and have to pay the bill manually in12 days. Not happy.

    I don't think I was ever given a choice. They just said the 3rd is when it's taken.
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