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Accept or decline my Ombudsman offer?

jibbyboo · 2019-04-01 08:35:55

I made a complaint about my energy supplier to the energy ombudsman, and the company have come back the following day agreeing to pay the amount I've requested and sending an apology. I've been given the option by the ombudsman to decline the offer they've sent, though not sure what the benefit of doing so would be? Is…

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Thomas_Edison Posts: 148 Forumite

2 April 2019 at 8:42AM

Sorry meant to be interpreted as if the ombudsman rule compensation is necessary they generally go with £50. Obviously don't know if they will or won't.

Energy suppliers are charged £400 for every ombudsman complaint I believe.

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Accept or decline my Ombudsman offer?

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