Pet insurance cancellation advice

Yoga_Girl

Hi, I recently cancelled my NFU pet insurance - I contacted them by phone on the 22nd March to cancel and i also cancelled the direct debit.

I then received a letter stating the policy was cancelled from the 22nd and that payments stopped automatically.

I then received a letter saying I was due a refund and this money was transferred into my bank.

Today I have received a letter saying the refund was a mistake, and the refund was given on the 25th on their belief that the next direct debit payment, due to be paid on the 25th, had been met.

The letter states I now have 15 days to make the payment.

This all seems a bit messy. I'm assuming I have to make the payment?

I still have an ongoing claim with them which they have not paid yet and this is 6 weeks after submitting the claim, which is typical of how they have been operating and one of the main reasons I cancelled my policy.

Any thoughts/advice appreciated.

stator

Yes, you will have to repay them the overpayment.



When was your policy renewal date?

Yoga_Girl

Thank you, I suspected I would have to pay.

The renewal was on the 25th Feb, so I was just into a month of the policy when I cancelled.

stator

Ok, so the claim was on last years policy?
That makes sense

Yoga_Girl

Yes that's right, the claim was on last years policy.