Looks like we lose £212 to EDF. What do you think?

glennevis

As jcontest says, the DD does not need to be active to receive the refund to your account. DDs only work in one direction. When I left my former supplier last August they cancelled the DD without me asking and later refunded my credit balance.

glennevis

As jcontest says the DD doesn't need to be active. DDs only apply to paying bills anyway. When I left a former supplier last August they cancelled the DD straightaway. They later refunded the credit balance to my bank account, so it can be done. Complain.

Raxiel

Even the shower at Iresa were capable of repaying an account credit directly back into the correct bank account without an active direct debit.


I agree that an official complaint to EDF is in order, although I also agree with others that setting up an account and gaining POA may be prudent for the future.

Robin9

I think its too late for POA as the uncle has already been diagnosed with Dementia .

Others may know more but the stage I think is Court of Protection.

Any other members of family involved ?