unconfirmed address

jan03

I sold a £40 item last night on ebay and the buyer paid straight away plus £5 postage through paypal, the address that is on file for her is unconfirmed though, what does this mean for me?
I know from reading previous posts on this board that I shouldn't really post to an unconfirmed address but I don't really know the implications that would come with it for me or the buyer if I were to, could soolin or someone else with some knowledge of the ins and out of ebay/paypal please explain it to me( bit thick you see:) 0

custardy

if you post ot an unconfirmed address then paypals seller protection is null and void
make them confirm or refund the payment and request BACs or another payment.
also for £40 you should really use special delivery or another fully tracked courier service

jan03

I f I were to ask her to confirm what would she need to do? Also am I within my rights to refund and ask for another payment method, if she refused would what would I need to do on the ebay side of it as oviously I have been charged fees for kisting and selling, it was on a B.I.N so no second offers.

custardy

you are perfectly within your rights to refuse payment from an unconfirmed address.
its part of paypals T&C's to send only to a confirmed address.
im rusty on what needs done and timescales so someone will know.
again its down to the buyer and the timescale as to whether they confirm paypal or go with another payment method.
bacs would be the best option if unconfirmed

on-the-count-of-three

I'm not sure of the timescale, but to have a confirmed address a member needs to have a credit card registered with paypal..so they can match up the addresses. Unfortunately, having a bank account or debit card registered is not enough.
A bit harsh as not everyone has or wants a credit card.
What it means to you is that if the buyer puts in an item not received claim, paypal will not support you, even if you have had it signed for.
I'm not sure of the position on item not as described, someone more knowlegable will probably be able to help here.
I've sometimes sent to unconfirmed addresses, it depends really on item value, their feedback etc, but it's a risk.

frivolous_fay

If you are going to insist on her confirming the address, you'd need to start by refunding.

She can either choose a different address which IS confirmed, get confirmed (quite time consuming) or pay another way.

jan03

So my best course of action is to send her a message informing her that I will have to refund her payment unless she becomes confirmed and ask would she please use another payment method if she cannot confirm? If I refund then she decideds that she won't take the risk of another payment method then could I open a NPD after 7days?

frivolous_fay

As I say, if you are going to insist on a confirmed address, you need to refund. Once the payment has gone through, it's stuck as unconfirmed.

sham63

What's their feedback like? Are they a newbie?

If they have a lot of transactions as a buyer and 100% feedback you could give them the benefit of the doubt - send it recorded and as its 'only' £40 at least you'll get some of your money back if they claim they don't receive it.

I've done this before and always been OK (touch wood!) - depends whether you can be bothered with the hassle of trying to get them to confirm.

But if they're new or seem a bit dodgy don't risk it!

jan03

She is a 28 with 100%.