Spark Energy - High usage from faulty appliance, will I have to pay the whole amount?

matchi

I'm editing the post because the issue turns out to be a faulty meter that keeps increasing even though every fuse switch and everything in the flat was switched off.

Quentin

matchi wrote: »

Where would I be able to get legal advice on this?

Assuming you are asking for free advice, then citizens advice bureau.

Robin9

Why should Spark subsidise you for your faulty appliance ? How on earth can Spark possibly know you might have a faulty appliance.

A faulty meter is a possibility but you need to do your own checks first.

One possibility is that you have an immersion heater switched on- or a panel heater or.............

Some more details please - flat ? electric heating ? are your meter reads ACTUAL or ESTIMATED - please post them

matchi

I checked the meter by turning all fuse switches off and took a picture of the meter. It turns out that the meter has increased even though everything was off. So, it wasn't a faulty appliance, but it was the meter. Now I'm trying to get Spark in to fix or replace it.

I know it probably sound stupid that that's not the first thing I checked. It's just I was told by my letting agency to contact Spark if there's anything about the meter and I followed their procedure (completing the meter usage form, etc.) which takes me 2 months until my coworker kindly advice me to check the meter by turning everything off.

Hence, I'm editing my previous post.