The Cheap Energy Club tool is flawed and inaccurate

magiccake

Update: it's 1st April, the new prices are in effect, but the Cheap Energy Club tool is still displaying the old cheaper rates for Utilita.



Poor show, MSE!

Michaelw

uswitch wern't up to date with their prices either.

tastyhog

And then you had them showing the likes of ebico with the price increase long before it came in to force, presumably to push their bulb links that earn them cashback.

If the ebico prices weren't the increased ones, bulb wouldn't have been the cheapest.

Funny that

phillw

magiccake wrote: »

I understand the "new" increased prices have not yet come into effect, but the tool should REALLY take into consideration any known upcoming price increases so that people aren't misled into switching only to experience a price increase as soon as they're connected.

CEC is pretty broken for variable tariffs, the outfox the market price increases last year weren't applied to peoples accounts. So unless you logged in and manually changed them then you wouldn't get an alert to tell you to switch.

The problem was due to Outfox the market issuing new tariffs which they switched customers to, rather than having one variable tariff and updating the rate.

I tried complaining to CEC that they should be responsible for making it work properly, but they didn't care.

magiccake

phillw wrote: »

CEC is pretty broken for variable tariffs, the outfox the market price increases last year weren't applied to peoples accounts. So unless you logged in and manually changed them then you wouldn't get an alert to tell you to switch.

The problem was due to Outfox the market issuing new tariffs which they switched customers to, rather than having one variable tariff and updating the rate.

I tried complaining to CEC that they should be responsible for making it work properly, but they didn't care.

Wow. How on earth can they have the gall to scream "URGENT! ACT NOW!" and point people towards an evidently broken tool? It's just stupid!

Thomas_Edison

The prices that are rising are the standard variable tariffs, these are the tariffs suppliers ditch people onto after a fixed rate deal ends.

I don't think it's even possible to switch to one or see why someone would. The tariffs on offer by MSE won't be changing with the price increase today so will be accurate.

Suppliers are also required to give 30 days notice of any price rise and then you have up to 20 days after it comes into effect to switch away. So 50 days in all.