Solarplicity Horror Situation need advice

oceanic

Hello Guys hoping someone can help.

I was with the energy gas and electricity company solarplicity.com for a year. I then switched to eon.

My final bill with them was wrong, so instead of them owing me £10 they think I owe them £50 as the meter readings was wrong.

I've repeatedly emailed and called them and they said they'd sort it out and leave it with them. I've even given them proof as my meter was replaced, it records the old readings when it does. So i have absolute proof the meter reading they have is completely wrong and have sent it to them several times.

I finally thought i had it resolved as 3 months ago, i finally got through to their credit control side after that department sent me a warning letter. And after that i relaxed thinking it was solved.

Yesterday 3months later they send me a letter saying if i don't pay the final bill it will be sent to a debt collection agency.

I'm at my wits end as no matter what i do, they on their end seem a mess and nothing gets done on their side to resolve the issue.

Any advice?

OUTSIDE OF NEVER EVER USING THESE COWBOYS AGAIN.

Cardew

Complain to Ombudsman

dogshome

To get the Ombudsman involved, you first have to go through the suppliers 'Complaint Procedure' - This requires a written complaint, which the supplier has to acknowledge by issueing a compliant number. If the matter isn't resolved in 56 days you go the Ombudsman.


If you have not already done so, WRITE a letter headed Complaint setting out the detail and evidence and send it by Royal Mail - With this letter sent, any action by debt collectors should cease until the complaint is resolved one way or another.

Raxiel

What readings were used by E.ON to open their account? It was E.ON's responsibility to validate the readings and pass them to Solarplicity, who were then obliged to use them.


Be aware that sometimes readings provided by the customer can be changed by an industry third party that validates the reading (which can cause confusion when the changed reading shows up as an 'estimate') they don't normally change the reading by much. When the change is above a certain threshold (1200 kWh for gas, or 250 kWh for electricity) the customer can raise an 'agreed readings dispute' to have it looked into.


With your written complaint, Include a copy of your first E.ON bill showing the opening readings used. I'd also suggest mentioning that, as the debt is denied, you don't consent to your data being passed to a third party debt collector. Then make a complaint to the ICO if they do.

oceanic

Raxiel wrote: »

What readings were used by E.ON to open their account? It was E.ON's responsibility to validate the readings and pass them to Solarplicity, who were then obliged to use them.


Be aware that sometimes readings provided by the customer can be changed by an industry third party that validates the reading (which can cause confusion when the changed reading shows up as an 'estimate') they don't normally change the reading by much. When the change is above a certain threshold (1200 kWh for gas, or 250 kWh for electricity) the customer can raise an 'agreed readings dispute' to have it looked into.


With your written complaint, Include a copy of your first E.ON bill showing the opening readings used. I'd also suggest mentioning that, as the debt is denied, you don't consent to your data being passed to a third party debt collector. Then make a complaint to the ICO if they do.

my meter had a gas leak and it was replaced with a new one. Eon took my new meter reading of 0007. Whilst old meter was taken by national grid worker.

But he wrote down the final reading of the old meter on my new one. Solarplicity workers mistakenly entered a much higher reading for the old one and made me pay twice. I thought i had it settled after they accepted a part payment to settle the bill and accepted dispute status and worker said they would not demand any money for rest of it.

It seems they went bankrupt, not surprising given their behaviour. And now a credit agency is demanding i pay this bill again.

This is beyond crazy. Worst thing is i thought it was settled, so now i have paid them twice and they still say i owe them the entire bill.