Please help, npower appeal rejected by ombudsman

Mangochut

I hope somebody can help me.

I have been trying to resolve an issue for over 2 years with npower, made a complaint via the ombudsman and have now had that complaint rejected.

It's a long story, I will try to summarise.

In 2016 I moved I to a new house, the previous owner had £300 in debt on a prepayment meter. Npower said they would clear this for me and fit a normal meter. Very long story short they did not, I am convinced they owe me roughly £100 but can't prove it as they eventually did fit a proper meter. That's not even my complaint, I give up on that and the Ombudsman didnt uphold it anyway.

My real complaint is the way npower have treated me. I switched supplier in 2017, and paid my final bill with npower. Sometime later I hot another bill from Npower (about £600 for 2 moths electric and gas). I understand that there may have been a final bill but just wanted npower to break in down for me as it seemed high. They never actually did and I filed a complaint through their own website, no joy whatsoever. I did not hear from them for months after this and maybe naively thought it must have been their mistake. I did receive another letter and contacted them through their own chat, again no joy. Another few months passed and I started receiving phones calls from a company called wescot, I never answered and they would leave a robotic voicemail 'please call wescot' without saying why they were ringing, I never called them back. Anyway trying to keep this short, npower filed a default on my credit files and my complaint was basically the service, I repeatedly offered to pay if that is what I owed , I just wanted the default removing as I thought I was unfair the way they were trying to contact me did t make it clear what was going on and the risk of a default etc.

Npower did send me a final bill very recently (straight after I opened the ombudsman complaint) which I thought was strange but the ombudsman said this was proof that they had been contacting me. They listed 4 or 5 times but I really did only get 3 letters (one of which being after I opened the case).

I just don't think it's fair that I have to live with a default for 6 years when I don't think I was contacted properly and actually don't think o even owe the amount of money they say I do, I'm just willing to pay it to clear my credit file.

Sorry for the long one, any help appreciated.

Thanks

Shane

lewisa

You need...


1. The date and readings on moving into new house.
2. The final readings on old meter before it was changed.
3. The opening reading on the new meter(if it wasn't 0 of course)
4. The date and final readings on the day you switched.
5. The Npower tariff details


That is all you need to know if Npower have overcharged you.


If you don't have any one of the first 4 things in that list then there probably isn't much you can do.