Damaged goods. Seller refusing to collect.

pledgeX

I recently had a bath delivered and it arrived damaged. I contacted the seller who arranged a replacement to be delivered, but they’re refusing to collect the damaged one insisting I dispose of it.

Fortunately this is not a problem for me as I have a big car, I can lift it, and there’s a tip nearby. But I can imagine this would be much more problematic for some.

Are sellers obliged to collect damaged good or are they within their rights to just leave the customer to sort it out?

the_lunatic_is_in_my_head

My understanding is the trader would be responsible for the costs arising from breaching the contract but you'd be required to mitigate those costs.

Plastic bath? Break it up and take it to the tip?

pledgeX

Like I say, it's easy enough for me to dispose of, I just think it's a bit naughty of them to do it as for a lot of people it wouldn't be so easy.

DoaM

In which case you arrange for someone else to uplift and dispose of it for you, and then charge any costs to the seller. (Get a quote first, and then get their commitment to meet the cost prior to actually engaging the other party, otherwise you'd then have the issue of [probably] having to take court action to recover the cost).

That said, I'm surprised they didn't collect the damaged one when delivering the replacement.

theonlywayisup

pledgeX wrote: »

Fortunately this is not a problem for me as I have a big car, I can lift it, and there’s a tip nearby. But I can imagine this would be much more problematic for some.

I have more to worry about in life than whether the issue (which isn't an issue) would be an issue to someone else....I never understand these posts.

hollydays

pledgeX wrote: »

Like I say, it's easy enough for me to dispose of, I just think it's a bit naughty of them to do it as for a lot of people it wouldn't be so easy.

Then name the retailer to warn others.

pledgeX

theonlywayisup wrote: »

I have more to worry about in life than whether the issue (which isn't an issue) would be an issue to someone else....I never understand these posts.

I posted this thread as although it's not the end of the world to have to dispose of it, it's more hassle than being able to go back to them and say "You must collect it under section X of law XYZ". If there's no such rule, then fine, I'll take it to the tip.

hollydays wrote: »

Then name the retailer to warn others.

It's Plumbworld.

Angus_Og

I got some glasses delivered and a couple were broken. I got a partial refund and put them in the bin.

I was happy with the outcome and wouldn't have expected them to be collected. But then again I'm a boomer and can cope with these things.

pledgeX

Angus_Og wrote: »

I got some glasses delivered and a couple were broken. I got a partial refund and put them in the bin.

I was happy with the outcome and wouldn't have expected them to be collected. But then again I'm a boomer and can cope with these things.

Well that's not quite the same is it? 1) You go a partial refund, and 2) There's a bit more effort required to disposing a bathtub than some glasses.

Supersonos

Couldn't you sell the faulty one?

peter_the_piper

pledgeX wrote: »

I recently had a bath delivered and it arrived damaged. I contacted the seller who arranged a replacement to be delivered, but they’re refusing to collect the damaged one insisting I dispose of it.

Just make sure you have this in writing.