Re claim hotel cost as not as described

bobbob52

How do I get my money back? I booked a room at Radisson Hotel in London. It was described as 4 star, refurbished, etc. Our room was cramped old and defective. Had no sleep as a green fluorescent light was on & off all night across my face and pillow etc. Hotel have apologised and offered another night at their hotel free. We have no plans to go to London again this year and really don’t ever want to use that hotel again.
They offer 100% guarantees too so how do I get the price of my night there refunded to me?

BoGoF

London rooms are going to be smaller than your norm.

What was defective? When did you complain?

ThumbRemote

What was objectively wrong?

A flashing green light is unlikely to be 'not as described'.
A 4* rating is based on hotel facilities, presumably it was actually 4*
What in the room was defective, and did you complain at the time?

Unless there's other things that you've not mentioned here, I suspect a complimentary night is as much as you're going to get.

societys_child

Did you get up and leave, or stay the night?

Les79

bobbob52 wrote: »

How do I get my money back? I booked a room at Radisson Hotel in London. It was described as 4 star, refurbished, etc. Our room was cramped old and defective. Had no sleep as a green fluorescent light was on & off all night across my face and pillow etc. Hotel have apologised and offered another night at their hotel free. We have no plans to go to London again this year and really don’t ever want to use that hotel again.
They offer 100% guarantees too so how do I get the price of my night there refunded to me?

That guarantee seems to state:

100% Guest Satisfaction GuaranteeWe have always made a simple promise to guests.
‘If you are not satisfied with something, please let us know, we’ll make it right or you won’t pay for that particular service.’
That has never changed – it never will. 100% guest satisfaction is always our first priority.

So did you give them the opportunity to make it right for you?