First Utility: Now Shell Energy

Legacy_user

Just received an email from First Utility as I am in the misdt of changing to them.

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First Utility is now rebranded to Shell Energy
Account Number: ##
Hello ##
We’re writing to you as you’re currently in the process of switching to First Utility.

Now we’re part of Shell, we’ve changed our name to Shell Energy.

For energy
Your current service, your tariff and the way you pay will remain the same.

Broadband
If we supply you with broadband, we are now Shell Energy Broadband. Your broadband package and service remain the same.

Other changes
Payment references on your bank statement will change to Shell Energy for energy and to Shell Energy Bband for broadband within the next few weeks - we’ll contact you before this happens. As we make these changes, you may still see references to First Utility in some places, like the app for example, so please bear with us.

Please click here to learn more about what this means for you

What else do you need to know?
Should you need to contact us, get in touch at customer.service@shellenergy.co.uk if you have a query about your energy, or broadband.support@shellenergy.co.uk if you have a broadband question. Our phone number is 0330 094 5800, and our address is Shell Energy House, Westwood Way, Westwood Business Park, Coventry, CV4 8HS.
We’ve also updated our Energy Terms and Conditions, Broadband Terms and Conditions and Privacy Policy, which are available on our website.
Just so you know, your online login details will remain the same.

We appreciate your business and we look forward to serving you as Shell Energy.
Thanks,
Colin Crooks
Colin Crooks
CEO
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From taking a quick look on their new website there will be a rewards programme for customers of Gas/Electric and/or broadband to save up to 3% off fuels at their Petrol stations.

My switch is due to complete in 4 days to fingers crossed that it all goes smoothly still!

wilson1973

I've just read my e mail tonight,I'm locked in now anyway until next Feb,I've been with them for a few years but this will prompt me to compare on a switching site next year

DREKLY

Shell Shocked .... ? well, i WAS supposed to be
switching to them, but after trying endless times
to call, and never ever getting through to a human, I gave up, just kept on hold, with endless
recorded messages, very poor customer service indeed, are you listening, Mr. Crook ?????

My present supplier made me an offer I couldnt refuse!

spot1034

Just out of interest (as I am in the middle of a contract at present and not looking to move) I did a search for the best current deals on the Citizens Advice comparison site yesterday and was surprised to see First Utility right at the top of the list. I cannot recall them being anywhere close to that position before.

matelodave

They were pretty cheap a few years ago but then got quite expensive. I was with them for nearly two years but then their prices jumped quite a bit so I left and went to GB.

OldDIYer

In the process of switching (as First Utility were cheapest 'big' supplier and reviews ok). Just got email from Shell Energy with no mention of rebranding. I clicked the link, after a little research, and all became clear. Hopefully it will go smoothly.:)

[Deleted User]

And the MSE News page has an article about the re branding https://www.moneysavingexpert.com/news/2019/03/first-utility-changes-its-name-to-shell-energy/

CookieMegs

tomas.hs wrote: »

I cannot comment on First Utility as I was never a customer of them, but on Shell Energy, for the time I have been with them, nothing to complain about.

Hassle-free switch, good tariff and good customer service.
You even get £50 reward by switching from a referral link.

Feel free to use mine, and let me know and I will share my £50 with you.
https: //shellenergy.mention-me. com /m/ol/fu9it-546dd87db8

Thank you.

Can I just double check please?

Will using this give me £50 reward?
Or is the £50 shared? If shared, how much reward will I actually get?