£38 Charge For Unpaid Dd And Money Was In Bank

girltuesday_2

I've fallen foul of that with NastyWest before. Money has to be in by 4pm on the Friday.

They are also the only bank I've known who apply the charge to your account immediately - most in my experience give you warning of a pending charge and take it at the end of the month.

As others have said, vote with your feet!

natweststaffmember

They can pay an item on the day it is going out. I will explain, if you know it is going out and pay money in on the day they can email a department who will pay the item provided it is done before 12pm. TBH the branch could do it themselves but internal controls dictate that it must be done centrally.

kurjam

natweststaffmember wrote: »

They can pay an item on the day it is going out. I will explain, if you know it is going out and pay money in on the day they can email a department who will pay the item provided it is done before 12pm. TBH the branch could do it themselves but internal controls dictate that it must be done centrally.

if this is the case why are they charging me then ??
i transfered the money from my natwest account to my other natwest account on the saturday dd was due monday but told its to late..
think i might go to another bank

Mikeyorks

kurjam wrote: »

if this is the case why are they charging me then ??

..... as earlier replies to you - because the money has to be in the working day prior to the DD being due. In this case - on the Friday.

Better than walking - because most Banks operate the same - get an agreed o/d in place in order the odd omission doesn't result in a charge. Lots of threads covering this issue in the past.

PBA

kurjam wrote: »

if this is the case why are they charging me then ??

It sounds like this would be a manual process, so you'd have to get someone in the branch to phone/email the processing dept to make sure the DD was put through manually. But of course, you thought the money was in their ok so didn't ask them to make the call! In this circumstance, it seems incredibly tight of them to not refund the charge, for not being aware of something that's going to be hidden somewhere in terms & conditions.

FWIW Abbey will pay a DD if you pay the money in the same day as the DD has been taken if it's before 5:30, but the branch staff have to phone the processing desk for you so it can be done manually. Same applies to cheques as long as it's before noon.

RayWolfe

PBA wrote: »

for not being aware of something that's going to be hidden somewhere in terms & conditions.

There's an incredible statement!
Where would you like them to put the terms and conditions if not in the terms and conditions?

natweststaffmember

PDA, it is true you would have to ask, but with regards to the terms and conditons, ray is absolutely correct it does say the working day before by 3:30pm. The reality on the ground is that it can be paid manually avoiding the charge but is not something that is a common practice because the terms and conditions are clear as to when the money should be paid in.

Westy@reviewer

Hey guys and gals

I work for a bank, (can't say i'm sorry - too long a story to mention here!), and i thoroughly encourage you to speak to someone friendly in any of the banks branches and find out the following;

The banks 'grace period'. Basically, every bank operates on a 9 to 5 working hours policy. During this time direct debits, standing orders and any bills you have set up via your phone banking or web access are held in the system ready to be reconciled by 5pm. Banks differ, but simply asking when the 'cut off' for the grace period is, will allow you the chance to get down to a bank to ghet the money in. When you have, tell the cashier you would like to make sure any 'pre notified' charges are waived and not put aside ready to be printed on your statement.

Their 'system update' time. Many banks differ, but all of them seem to have a random time when their systems update overnight to show the days transactions. This way you know when to check and to make sure you've enough cash in to cover, otherwise - use the method above.

Ok, with those out of the way - i turn to a hidden evil that not a lot of people may know! The dreaded retailer 'floor limit'!!

This will only apply to those of us holding Visa Debit/Maestro/Mastercard/Amex cards. (I'll explain why in a bit).

Example; walk into your local superstore, do your shop and go to pay. Now then, most supermarkets are different, but let's say the supermarket have set their floor limit to £40? Your shopping comes to £35, but you are unaware, (after forgetting to check your balance on a one off), that your bank balance is only £20!! The checkout assistant takes your card, you enter the PIN and it's authorised as normal. How?? Due to
the floor limit, the supermarket authorises the payment themselves - trusting you have the money - and then, as CHIP & PIN is a guaranteed form of payment, your bank then clears this 2 days later, in turn taking you overdrawn - and the magical charge!! sigh......

Not ALL retailers operate this way, however, most do and it's so important to ask your bank of all the various ways that you can get your balance. Martin is correct in saying that you should ALWAYS check AVAILABLE funds, (not your account balance - this may show uncleared cheques and debit spend), before using your card. Ask about text alerts, sign up for internet banking, and always get yourself set up for banking over the phone - as there will always be a time you've got your phone - but you're knowhere near an ATM or PC.

Electron and Solo cards are excluded as these are typically, (emphasis on typically - apologies to anyone holding these kind of cards who have good credit history!!), reserved for people who have a poor or very little credit history. Or they're under 18. Also, some banks are now offering Visa Debit and Maestro cards to their 'basic' account customers. These are control cards and are always authorised by the bank - they do this by altering the 1st 4 digits of the card number to signify this, Visa debits of this kind start with '4659'.

Lastly, always ask, if it's your VERY FIRST charge, if you can have a refund or a waiver. Hiccups do happen, and banks have to realise that NOBODY can keep checking their balance every waking second of the day. Most banks will be hapy to do this. 2 of the banks i'm with did it with no question - i'm hoping the same applies elswhere!

And, very lastly, (!!??), if you absolutely cannot avoid charges because you run adrift with your debit card - ask your branch to give you a basic Cash card - this will force you to adopt a 'back to basics' approach to budgeting and, trust me, will soon have you back to your banking best in no time :-)

Hope this helps, if it doesn't, ambush me!!

All the best

Dave

rihanna

Barclays Credit card
To cut the long story short, I set up a direct debit for the minimum payment to go out of a natwest account. Barclays failed to tell me that they did not allow direct debits to go out of other accounts it needs to be a barclays accounts.This resulted in 3 months worth of late payment fee charges, a letter from the debt collection services who work on behalf of barclays and a very worried me!. (They finally waived of the charges realising their mistake.)


Natwest Student account
Had an overdraft of £1,250. I was on £1,240. I was well within my overdraft limit and had not exceeded it.(was waiting for my student loan) I get a call from the collections department of natwest. Apparently I had not used my account for some time and had not deposited any funds which means they have de-activated my account and sent it to the collections department. So they required a payment which was 10%. Which was £200.00! ? (why)??? I had not gone over my overdraft limit to in occur a charge? Apparently it is to put money back in to my account??? - They should tell students this! It is called a "STUDENT" account for a reason. So you get charged for remaining within your overdraft limit? ?

Who thinks I have a valuable complaint and hopefully claim!?

mum2one

YAR wrote: »

HI
I received a letter from a solictors claiming to represent GE CAPITALL BANK LTD . Stating that they have been instructed to defend my claim against them they further went on to say it may be helpfull if I could please contact them to discuss the case prior to hearing. What do you think they want to discuss? any ideas on how or what to say.
Ray

Just a quick question, did you take the spelling of GE CAPITALL BANK LTD" off a letter, just the spelling does not look right.

Obviuosly there is GE Money - deal wit their own creidit card and Arcadia group, store cards, (Evans, TopMan, Topshop etc), then Capital One - they supply the creidt card.

Before you ring any numbers on this letter, go through all your accounts + this months/last months statements, and ring the number on the back of that.

it sounds like it could be a dodgy call, and they will ask you to confirm all your details and they get a copy.

Please be careful, before you give any personal info away.