Used car Warranty

moomoosmum

Sorry for the long post....
I bought a used car on 2nd of march and was given verbally a months warranty.
Within a few hours we noticed the car had a noticable engine knock. With it being the weekend I planned to ring them when they opened on the Monday, however, the car got me to the school run but then totally conked out. It was also discovered that morning, with it being cold, that the heater did not work at all.The garage arranged to tow it back to sort out all the issues. They had the car for 2 weeks and then sent it back stating it was all fixed. I have no idea what they did but the knocking was worse, the heater still didn't work and it took numerous attempts to start the engine. Obviously I'm a little concerned by this point that I've been fobbed off so I popped it into my local garage for him to just check it out.(I certainly didn't feel safe driving 20 miles to return it to the dealer) He produced a report stating the issues found, both which would cost me in the region of £1000 to fix myself. I emailed the garage straight away, stating that I'd had to get it to a garage here and that I had a report. The report cost me £40 and I've paid £70 in insurance and tax for this month so not best pleased.
Again, they apologised and arranged to pick it up. They have now had it another week. Every time I ring I am told it will be another day and they will keep me informed but I have to keep chasing them. The warranty is due to run out and I have only had the car in my possession for 3 days in total and driven less than 2 miles.
I know I am within my rights to ask to be refunded if they still haven't fixed it properly but am I within my rights asking for that warranty to begin again. The issues were there when they sold it and I've not had the car. I'd feel really unsure about taking it now with no comeback.

foxy-stoat

Sounds like a dude - you can reject it if they failed to fixed the first fault, they only have 1 chance at fixing it.

Look for another car.

AdrianC

I presume the car was bought from a trader, rather than privately?

If this "warranty" is the supplier saying "Don't you worry, mate, we'll see you right" - rather than any kind of commercial warranty - then it's worth the paper it's written on.

But you do have statutory rights.

However, it might not be that simple. What are the issues? What age/price of car are we talking about? Ultimately, if the supplier refuse a refund, then you're taking them to court for the money.

moomoosmum

The car cost me £2000. It is a 2007 Toyota verso. They are not querying the work they are doing being in warranty but I feel like they are hanging on to it until the warranty runs out, then I have no comeback. Or am I still within my rights for the faults to be fixed properly even when the warranty has expired because it was an issue from purchase?

moomoosmum

The issues were, new matrix for the heater and the engine knock was injectors

ratrace

moomoosmum wrote: »

The issues were, new matrix for the heater and the engine knock was injectors

Is it a diesel or petrol

if its a diesel then yes the knock "could" be injectors or it "could" be the flywheel etc.... without eliminating things 1 by 1 its hard to say what could be causing it

if its petrol then it "could" be the bottom end knocking as injectors on a petrol car are not as noisy as diesels but like i say it needs to be checked out

on a £2k car it really is a lottery there are a lot of good cars out there but there also many many lemons, personally i would have bought it from a private seller that way you can ask q's about the car such as history work carried out cambelt clutch etc...... hopefully you get it sorted

moomoosmum

It's diesel.
My local mechanic (who is brilliant) did the report and he was 100% certain it was the injectors. He also said the problem with the heater was behind the dash. He told me that the car has had a lot spent on it recently, new turbo (which the dealer did on it's MOT) and a few other big jobs.
The actual Dealer has fab reviews on his website and on Autotrader so thought I would be ok with him

ratrace

moomoosmum wrote: »

It's diesel.
My local mechanic (who is brilliant) did the report and he was 100% certain it was the injectors. He also said the problem with the heater was behind the dash. He told me that the car has had a lot spent on it recently, new turbo (which the dealer did on it's MOT) and a few other big jobs.
The actual Dealer has fab reviews on his website and on Autotrader so thought I would be ok with him

No pronblem he properly did a leak off test on the injectors and found that some or all are bad :ie worn, they can be refurbished but thats dealer problem