MSE Resolver Tool. Can I add new info before sending the case to the Ombudsman?

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I am currently in the middle of a case against Halifax to reclaim packaged bank charges. Since I made the official resolver complaint new information has been discovered which significantly helps me.
Halifax are aware of this new information but I am worried that I won't be able to pass this information to the banking ombudsman if I decide to reject Halifax's offer.
Halifax are aware of this new information but I am worried that I won't be able to pass this information to the banking ombudsman if I decide to reject Halifax's offer.
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They haven't offered me anything yet. They have said that due to the new information they need to investigate further. Also if they don't offer me every penny I am owed I am taking it to the ombudsman. I won't be negotiating a figure.
That's correct. Redress is defined based on what you paid. There's no negotiation.
You are making a complaint that you were mis-sold a packaged account, I assume because you did not need or use any of the account's features. If the Bank agree you were mis-sold they'll refund your account charges with interest. There is no "negotiation" and no point going to the Ombudsman unless the Bank reject your complaint.
To me, additionally no response from the Ombudsman would indicate a problem with third-party Resolver.
Make your complaint directly..
I didn't use a third party tool that harvests data to make a complaint via the FOS, I just did it directly on their website. I received an email from the case handler a couple of days later. I would suggest you contact the FOS directly and complain about things directly next time to avoid having the problems of a third party trying to pass on data and using your anonymised date to make money.
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