TogetherEnergy / OneSelect ominous OPOS email

michael1234

Hello

My account was taken over last December by TogetherEnergy. It used to be a OneSelect account before they went bankrupt.

I sent in an email of complaint a couple of weeks ago because the bill they have only just provided of the period for December. It shows a credit balance but not as much as I think it should be.

I supplied my calculations and reasoning as to why I believe the bill is incorrect and today I had a rather ominous email which I've copied below.

It made me reaslise I haven't actually had a bill from Together covering any period this year. Should I have received a bill by now? Could they have referred the account to debt collectors without asking me for payment first? I normally pay by direct debit and have never been late so getting a bit concerned about this now. I hope I don't have to call them since I've heard the call centre is terrible.

<The poor grammar in the email is as it was - I just copied/pasted the lot without change>

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Email Below

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Good Morning,


Hope you are well,


Regarding your email your previous sent about your one select bill, if you have a dispute of any kind with the bill I will give you the number to call regarding the dispute.


Call OPOS on 01414283990, they deal with the disputes if you think the bill is incorrect.


Kind Regards.

Together Energy.

masonic

Seems unlikely. OPOS are a debt collection firm who it would make sense to contact if OneSelect claimed you owed money and had passed on your account for collection. TE hasn't billed anyone for energy used since they took over (as far as I'm aware), they've only sent out a final bill from OS. You'd know if OPOS was chasing you for a debt.

It is unclear from your post on what grounds you are disputing the final OS bill (e.g. incorrect meter reading used). If you provided TE with an opening meter reading when it was first requested it would be the same reading that should have been used as the final OS reading.

In my case OS entered a false "customer" reading onto the system the week before they went bust. My final bill disregarded this figure and used the one I provided, showing substantially more energy used on the cheaper OS tariff.

michael1234

Thanks for that. Maybe just a rushed employee who sent me that then?

Regarding the bill, one of the DD payments occured on the boundary of when TE took over and it isn't clear if TE have credited me for that (they haven't within the OneSelect bill). That accounts for £144.

My spreadsheet calcs also seem to differ to theirs reducing my credit by a further £30 or so. I'll double check them.

So it sounds like I should sit tight and wait for the new TE bill?

masonic

Yes, until you either get online access to your account or receive a bill from TE, you'll not be able to confirm whether the DD payment was applied to your account or not.