Solicitor and lender blaming each other for failure to complete on expected day

jimbob3

saajan_12 wrote: »

And you think hounding them to accept "fault" will *improve* your working relationship to be able to use them in future?

Not necessarily, if a lender doesn't issue confirmation then no news = everything ok. The solicitor isn't in the business of re-confirming and re-re-confirming every stage.



If you want a extra, highly personalised, hand-held service where your file is top of everyone's minds, then sure go ahead and insisit. Expect to pay for it though, either as hourly for the extra checks / phone calls or a higher overall conveyancing charge.

I would not expect the solicitor to re-confirm every stage of the process, however I do think it is reasonable to expect the solicitor to confirm that everything is in order before arranging completion either by getting requesting confirmation from the lenders or calling them on the phone, I am suprised that this is not normal practise?

getmore4less

G_M wrote: »

So your loss has been one days interest which you've been re-imbursed for?


This is a non-issue. Move on.

The loss should only be one day of interest at the difference in the interest rates between the 2 deals.

Marvel1

jimbob3 wrote: »

Thankfully this was a remortgage not a house purchase so the only cost was one days interest which the solicitors paid, however they are refusing to accept any fault

Don't mean to sound harsh, but who cares, you didn't pay, I wouldn't.

davidmcn

jimbob3 wrote: »

I would not expect the solicitor to re-confirm every stage of the process, however I do think it is reasonable to expect the solicitor to confirm that everything is in order before arranging completion either by getting requesting confirmation from the lenders or calling them on the phone, I am suprised that this is not normal practise?

It's not normal practice because it's not worthwhile. The chances of something going wrong are once in a blue moon, and the extra cost of all the pointless confirmations (which won't even guarantee the lender getting it wrong) would almost certainly exceed paying a day's interest here or there.

jimbob3

Marvel1 wrote: »

Don't mean to sound harsh, but who cares, you didn't pay, I wouldn't.

well I guess the reason that I care is that I was the one who had do deal them (online solicitors firm recommended by mortgage broker) and the was the service was generally poor from start to finish. It would not suprise me if they did receive the relavent email from the Lender and simply failed to act on it. Sometimes it's just nice to get an apology..

D_M_E

Next time, choose your own solicitor/conveyancer, not one that is reccomended by broker/esate agent/seller/etc who gets commission from their reccommendations.

ukbfg

Sounds like probably an incompetent solicitor to me, but yeah find someone local and long established/recommended next time. It makes it a lot easier to just pop a form in, or nip in to sign something.

vw100

The solicitor is responsible for sorting out the paperwork and should be following up with other parties involved. I would say the blame lies with your solicitor. Especially so if there was a charge for the remortgage.

letitbe90

In my view, the fact that the solicitor received a password email, should have clued them up that there is another part to that e-mail. I probably would have chased it if I didn't receive it within 24 hours (and if you're a solicitor which deals with many mortgages/lenders, surely this wouldn't be anything completely new right?).

So I think fault lies with the solicitor, it might have got stuck in their junk box and they didn't bother to check!