Paypal say I have to pay courier fee to return damaged furniture

Poison877

Aimez wrote: »

I am ignoring the above posts please would guys mind PM ing eachother or deleting some posts or whatever as is clogging up this thread then people cannot be bothered to scroll through it to reply and help me. Thanks

Googled furniture ombudsmen lol no course they are not registered. So does anyone think I should try small claims? This is matter of principal to me now as all I have done is bought a product delivered broken.

It's more than a matter of principle my friend.
It's a matter where You will be out of pocket for something You have absolutely no responsibility.
I say go to small claim.

deethebee

Aimez wrote: »

Hi everyone have googled about but can't seem to find out anything regarding my specific issue.
In November I spent £400 odd on a tv unit and cabinet off a website paying via paypal. From the outset it was a farce, i had no delivery notification and and 2 men in unmarked van delivered the furniture at 11pm on a Saturday night. Upon assembly some parts where missing and broken and incorrect. I emailed and called the seller. They promised to send replacement parts. Weeks went by and no communication. They kept promising a date but nothing happened. After alot of chasing weeks later I received a package. Thr packed contents were again damaged and parts missing. I told the seller to refund me as fed up. They said they did not respond and I received phone call in broken English at 8pm asking to collect a parcel. I phoned the seller asking again for a refund and to stop having the 'courier' call at unsociable hours. They said would but wanted the broken stuff back?! Fine I said but stop calling me email me and stated times I was home. I hear nothing back.
I complain to paypal who agree I should have a refund but that I must send the goods back. pay pal agree I should make the seller collect and to emails them stating this which I do. Nothing happens I call pay pal and they say no I have to send it back. I explain this is no what I was told and they say they will get a manager to call me back and listen to my initial call. No one calls I call 5 times everytime promised a call back. I call back and the lady asks me to get quotes for delivery and they will help me send it back and recover the costs. I call with courier costs of £130 to be told no my case is now rejected as I haven't sent it back. I am fuming and now only speaking to a manager as I refuse to end the call as they break their promises. I demand they escalate my case and look into why I was told the wrong info and not called back ever. I state consumer law requires the seller covers delivery as it was delivered damaged and not as advertised. Pay pal seem to be above consumer law?!
They emailed me now saying yes I should have a refund no apologies or explanation why their staff break promises and give false info out and tell me I still have to send it back at my own cos or why they are immune from consumer laws. I opened case with the Ombudsmen (PayPal claim they do this but I don't believe a word of it). I am adamant I should not have to pay the large postage fee and want to stand my ground.
Any help advised I haven't replied to their email as am so angry they ignore consumer law. Their manager said on the phone 'I am not qualified in consumer law' I laughed and said as a manger in customers care he should have a basic knowledge of it in my job is mandatory.

How did you pay for the purchase? I know you said Paypal, but was it by bank transfer or did you use a debit/credit card? You can certainly go to small claims but it's a headache so explore other avenues first if you can.