Can a named driver make changes to the policy?

Mrs_Ryan

The company I work for doesn’t allow named drivers to make changes except if they have a) explicit consent on that call from the policyholder or b) they have a particular type of permission usually only granted if the policyholder is unable to speak on the phone for some reason (for example if their English is poor or they have a disability- I had this permission on my partner’s insurance)

AnotherJoe

angrycrow wrote: »

It will depend on how the policy has been set up in the past. If permission has previously been given to deal with named driver the insurer have done nothing wrong.

My wife has insurance with direct line, I am named driver, dl have never spoken to my wife, I set up an administer the policy, all docs come to my email address and I paid. Dl are happy to proceed on this basis.

If you have never given authority for the named driver to have joint control of the policy then a complaint is justified.

Are yiu sure she didn't do it once, in order to authorise you to manage it?

miniemma

Admiral's reply:

Your Complaint

I understand you are dissatisfied because of the following reasons:

The named driver could make changes to the policy
You were advised any family members could make changes

If my understanding of your complaint is incorrect, please let me know.

Summary – Not Upheld

Based on my investigation I can see no errors in the handling of your policy. I understand this will not be the response you were hoping for. Please refer to my investigation where this will be explained in further detail.

Investigation

I have investigated your concerns and cannot agree any errors were made. I can confirm on page 4 of ‘Your Car Insurance Guide’ on our website (https://www.admiral.com/policyDocs/AD-003-019-Your-Cover-with-Admiral.pdf) it has a table explaining who can make changes to your policy. Please contact me if the link attached is unable to open the correct page.

We class the named driver as an acceptable caller, and they can make certain changes to the car they are listed on. The named driver is unable to cancel the policy but are able to make information changes. We were unaware these changes were malicious at the time of the call. I am sorry for any inconvenience.

I have also listened to the call with Anna on 09/03/2019. I can confirm they explained that certain family members such as parents of the policyholder are able to make changes. I can confirm this information is correct.

Conclusion

This letter represents our final response to your complaint. I would like to thank you for bringing this matter to our attention and allowing us to explain the reason for our actions.

Jumblebumble

miniemma wrote: »

Admiral's reply:

Your Complaint

I understand you are dissatisfied because of the following reasons:

The named driver could make changes to the policy
You were advised any family members could make changes

If my understanding of your complaint is incorrect, please let me know.

Summary – Not Upheld

Based on my investigation I can see no errors in the handling of your policy. I understand this will not be the response you were hoping for. Please refer to my investigation where this will be explained in further detail.

Investigation

I have investigated your concerns and cannot agree any errors were made. I can confirm on page 4 of ‘Your Car Insurance Guide’ on our website (https://www.admiral.com/policyDocs/AD-003-019-Your-Cover-with-Admiral.pdf) it has a table explaining who can make changes to your policy. Please contact me if the link attached is unable to open the correct page.

We class the named driver as an acceptable caller, and they can make certain changes to the car they are listed on. The named driver is unable to cancel the policy but are able to make information changes. We were unaware these changes were malicious at the time of the call. I am sorry for any inconvenience.

I have also listened to the call with Anna on 09/03/2019. I can confirm they explained that certain family members such as parents of the policyholder are able to make changes. I can confirm this information is correct.

Conclusion

This letter represents our final response to your complaint. I would like to thank you for bringing this matter to our attention and allowing us to explain the reason for our actions.

What a load of twaddle that document is
Page 4 says Please see the policy administrator table on page 8.
Page 8 does not have anything relevant to this
The table on page 4 appears to say that acceptable callers who are not necessarly named drivers can only change their own details.
I fail to see how this could be interpreted to mean that either of these two catagories can change the car details, or the main policy holder's email details
I don't believe the nameless complaint handler understood the issue never mind being able to resolve the complaint

JumbleBumble