Should we give up &/or try a PPI reclaims company?

CaminoPauline

Is this in the Spirit of the Law?
A & P Pat
In June 1996 we took out a loan with First National Bank plc which included a payment protection premium. This was to finance the purchase of a conservatory by St Helen's Glass who seem to have acted as an agent for the bank. We have all the relevant, original paperwork.
We have contacted Santander (who we believe bought out FNB). They seem to have referred our claim to GE Money. GE Money have rejected our claim because, although they provided the finance, they did not sell it to us (apparently the St Helen's Glass agent did). GE money also state that s140A CCA does not apply to our loan agreement because it ..."was entered into before 6 April 2007 and was redeemed prior to 6 April 2008."...
As members of the Consumers Association, we have contacted 'Which?'. We have also contacted the Financial Ombudsman Service. Neither organisation has been able to help us achieve a satisfactory outcome.
We feel that we have a most genuine claim and that the spirit of the law is not being upheld in our particular case. St Helen's Glass is still trading and states on its website that it 'Still has the Class' since 1970. We have emailed St Helen’s Glass on their customer service page and have not received the courtesy of a reply or even an acknowledgement.
How do we ensure that the spirit of the law is being upheld? Is there anything else we should try? Is it worth going to a PPI claims company for help?

-taff

Your question has already been answered on this thread
https://forums.moneysavingexpert.com/discussion/comment/75574739#Comment_75574739

dunstonh

Thank you taff. That saved me wasting my time duplicating the same information already given.

-taff

You're welcome