Britannia Parking / BW Legal / Next Steps

Le_Kirk

Difficult to know how they would respond to the driver unless you gave an "address for service" unless it was all done by e-mail and you supplied the e-mail address of the driver.

Coupon-mad

When my mother returned from holiday she filled in the transfer of liability section on the original NTK paperwork and posted it back to them.

As i don't have proof of postage of the Transfer Of Liability do I have to send it again ?

Yes, that's reasonable to re-state, as they seem to only have the appeal email and not the transfer of liability form.

So MUM repeats the name & address in reply and tells them to cease & desist.

Then the driver might get a LBC & claim but at least she's out of the loop.

Webneck19

Coupon-mad wrote: »

Yes, that's reasonable to re-state, as they seem to only have the appeal email and not the transfer of liability form.

So MUM repeats the name & address in reply and tells them to cease & desist.

Then the driver might get a LBC & claim but at least she's out of the loop.

Hi, Thanks both for the replies.

Yes they must have either lost or never received the Transfer letter.

I will get her to send an email today naming me and give them the address for service etc.

Will it not start again from scratch then with a chance of POPLA, ?

Coupon-mad

No, because you already appealed, so you had that opportunity already:

They also stated to POPLA "We received an appeal on 29/10/2018 from the keeper and driver of the vehicle" No they did not as she was in Cyprus at the time, Driver was ticked on their appeal online portal as I was appealing as the driver and explained in clear terms who was driving.

Your Mum's transfer of liability will get you a LBC and then you can defend and win.

Webneck19

I only ticked driver on Brittania's appeal section on their website. I'm sure everything to do with POPLA was as Mom (keeper of the vehicle).

I will send over the details to them and see what happens and post any further feedback here.

Thanks again all for your great support.

Coupon-mad

Yes but by appealing it shows you were already served with a PCN.

So you don't get another one to start from scratch again.

Webneck19

Coupon-mad wrote: »

Yes but by appealing it shows you were already served with a PCN.

So you don't get another one to start from scratch again.

Cheers.

Ok I understand now.

I have informed them of the drivers details and address for service etc. Asked for confirmation they have received it and then to cease and desist all forms of communication.

I have got my SAR letter (Legal Beagle template) and a letter asking BW Legal for a "restriction of data processing and the case should be put 'on hold' which I got from the sticky thread ready to send when / if I get a genuine LBC etc.

In the meantime I was going to write to the Landowner. I have got the details from Land Registry.

This is always a VERY good idea to complain to the Landowner or retailer, and LBC stage is your chance. When faced with a polite but ''angry customer who will never return'' complaint (no template, write it from the heart!) many retailers cancel these at commercial car park sites.

I see it says no template but is there anything that I should definitely include ?

Things like ANPR not being fit for purpose or Sir Greg Knights bill etc. Or just a simple letter stating what happened and a copy of my Pay and display ticket.

I will post it on here before sending if you guys think it's important.

Cheers again.

Coupon-mad

Things like ANPR not being fit for purpose or Sir Greg Knights bill etc. Or just a simple letter stating what happened and a copy of my Pay and display ticket.

None of the above. It's a retailer and the customer is KING. Like I said:

a polite but ''angry customer who will never return'' complaint