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EDF online system down?
whatsthenews
Posts: 169 Forumite
in Energy
Anyone else having a problem trying to submit meter readings/ contact EDF via online chat?
Been trying since yesterday afternoon and getting various messages
"Sorry, we can't find any details for your meter. Please try again later.Sorry, we can't accept readings right now due to technical difficulties. Please try again later." when I click submit a reading and this when I request an online chat
"Sorry, our live help service is not available at this time.If you can't wait, please log into My Account. Or alternatively, please try later. Thank you!"
Our tariff is easy online (ha ha) so if we call them it just disconnects the call.
Additionally, there doesn't appear to be anywhere in the "my account" section that actually tells me our tariff. Moved house in October and they read the meter at the beginning of March and sent the first bill. Charges for electricity were crazy and calculated using estimated readings from the move in date, even though we submitted readings.They wanted to increase the monthly DD from £95 to £177!
I spent an hour in an online chat and eventually they "found" the meter readings we submitted and the electricity usage is actually a third of what they'd estimated. Heaven knows where they plucked the estimated reading from.
Online person agreed that the bill would be adjusted to reflect that but asked if we could provide new readings as it was 12th March.
The bill dated March 1st has now disappeared (another reason why we can't view tariff details) and can't contact them.
Been trying since yesterday afternoon and getting various messages
"Sorry, we can't find any details for your meter. Please try again later.Sorry, we can't accept readings right now due to technical difficulties. Please try again later." when I click submit a reading and this when I request an online chat
"Sorry, our live help service is not available at this time.If you can't wait, please log into My Account. Or alternatively, please try later. Thank you!"
Our tariff is easy online (ha ha) so if we call them it just disconnects the call.
Additionally, there doesn't appear to be anywhere in the "my account" section that actually tells me our tariff. Moved house in October and they read the meter at the beginning of March and sent the first bill. Charges for electricity were crazy and calculated using estimated readings from the move in date, even though we submitted readings.They wanted to increase the monthly DD from £95 to £177!
I spent an hour in an online chat and eventually they "found" the meter readings we submitted and the electricity usage is actually a third of what they'd estimated. Heaven knows where they plucked the estimated reading from.
Online person agreed that the bill would be adjusted to reflect that but asked if we could provide new readings as it was 12th March.
The bill dated March 1st has now disappeared (another reason why we can't view tariff details) and can't contact them.
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