Itluggage refuse to honour 10 year guarantee

CakeCrusader

Hey, gobuddy. It's not the bag companies fault, your suitcase was probably mistreated by the baggage handlers, they aren't responsible here. What you need to do is contact the airline and ask about making a complaint about the baggage handlers. It's probably an external company so they'd usually redirect you to somewhere else. You may also be able to claim on your travel insurance policy but you'd have to check the T&Cs and for any excess as this may be more than the cost of the case.