Vanquis refusing reypayment option plan refund due to “fraud”

[Deleted User]

Bluebelle01 wrote: »

is it unreasonable for me to ask why they have a fraud marker on my account?

Do whatever you want with regard this, but it won't result in any refund.

Perhaps let sleeping dogs lie, seven years after your original complaint was rejected?

Bluebelle01

Many of the people who have already been refunded never made an original complaint. The refunds to 1 million people are something vanquis agreed to do themselves after the FCA investigation. It was supposed to be an automatic refund.

The only reason I mentioned the original 2012 complaint on this thread is because at that time there was no mention of fraud. I didn’t pursue this complaint as they said this product was not covered by the PPI legislation (something along those lines it was 7 years ago so can I can’t be exact)

Now all of a sudden I’m chasing up a refund that is supposed to be automatic they are saying there is fraud on the account.

It’s become more than the refund now. I wasn’t expecting a refund, until I’d seen it on the news, the account is long closed, my complaint was left as it was 7 years ago, but now after I chase something up that is supposed to be automatic, they are accusing me of fraud.

[Deleted User]

Good luck...

Bluebelle01

Thank you. I’m really upset about this whole fraud thing and just want to know where it’s come from now. As I said plenty of people didn’t complain and got their refunds automatically. Yet because I complained in 2012 as I knew the whole reypayment option plan wasn’t right... people on here are saying I could be penalised and time barred. I’ll keep this updated.

Nasqueron

Reading up on the plan refund, the site says 2 things:


Anyone sold POST 2014 gets refund of the interest only

Anyone sold 2003- whenever they informed people gets a refund of the interest (only) not the plan


I'd suggest you contact them again and ask about the refund of the interest

Bermonia

There is a small possibility that when you made your complaint in 2012, that some of the information you provided did not tally up with your initial application - thus suggesting you either fraudulently obtained the credit card or that your complaint was fraudulent... is this one possibility which I have seen some lenders jump on.

It could just be an error, or as suggested if It is considered 1st party fraud they may be unwilling/unable to tell you anything.