Santander online PPI complaints form

givenupwork

Im trying to do some PPI claims before the deadline.
Ive refreshed my knowledge via MSE and some others
Im starting with the easy ones first to get me into the swing of it. The ones I have some paperwork on.
So Ive a PPI which was compulsory (told at meeting) on taking out the loan from First National Tricity Ltd.
On the Resolver tool the nearest on the dropdown list is First National Bank. So bit concerned to go ahead with this as it could be wrong company. Through one of the guides I read it suggested a list of companies available on FCA website that no longer exist and where to make the claim. They show First National Tricity Ltd and direct me to an online PPI complaints from saying Santander is now dealing with their claims.
Is this the best route to take and can I still refer to fca if they dont reply or reject within 8 weeks? Also is this a claims type of firm thats gonna charge me?

dunstonh

So Ive a PPI which was compulsory (told at meeting) on taking out the loan from First National Tricity Ltd.

Whilst that is a missale reason, it is also the weakest of them all. Very few get upheld on that particular point as there is rarely any supporting evidence to back up that allegation. Have you got anything a bit stronger? (as complaints cant be upheld for other reasons).

In many (most) cases, FNB did not sell direct to the public. They sold via retailers (e.g. car dealers, double glazing, brokers etc). If yours was not sold direct then you do not complain to the lender. If FNB did sell it to you directly then you complain to GE Money.

Is this the best route to take and can I still refer to fca if they dont reply or reject within 8 weeks? Also is this a claims type of firm thats gonna charge me?

The FCA do not handle consumer complaints. You can refer it to the FOS after 8 weeks as long as it was FNB that sold it. If not, then you do not have access to the FOS.

givenupwork

thanks for quick response. It was told via a retailer Tiny Computers Ltd.who have long since ceased trading. So who do I address the complaint to?

The First National Tricity Finance Ltd replied to our queries about the PPI element at the time.

-taff

Unless Tiny sold it to you post January 2005 your complaint is over because they were not regulated, have become defuct and there is no one to complain to. If it was sold after then, you go to the FSCS.

Nasqueron

You must complain to the seller - Tiny. If they are no longer trading, then you complain to whoever bought their firm, if they simply stopped trading, your complaint is over as the finance provider isn't liable as they didn't sell you anything. If it was after 2005 you can try the FSCS, before 2005 they weren't regulated anyway so wouldn't have to look at your complaint.

antrobus

givenupwork wrote: »

thanks for quick response. It was told via a retailer Tiny Computers Ltd.who have long since ceased trading. So who do I address the complaint to?

The First National Tricity Finance Ltd replied to our queries about the PPI element at the time.

Tiny Computers Ltd went pop in 2002, so the PPI was pre-regulation.

dunstonh

antrobus wrote: »

Tiny Computers Ltd went pop in 2002, so the PPI was pre-regulation.

It will also mean that Plevin is unlikely to apply as the debt would almost certainly have been repaid before 2008.

givenupwork

Thanks for all your comments and helpful advice. So the same will apply to a credit agreement I have found from Open & Direct Retail services Ltd dated 2000. They also went bust.

We paid £455.14 in PPI over 3 years and meet the criteria of didnt need PPI (covered by employment benefits) and had a medical condition (which would have excluded a claim)

So any PPI older than 2005 from a defunct retailer, even if I have the paperwork, cannot be claimed back because they would have been pre-regulation?

Are older claims only likely to suceed if they were with a financial institution? We got quite a large payout from HSBC for PPI dating back to 1999.

dunstonh

Are older claims only likely to suceed if they were with a financial institution? We got quite a large payout from HSBC for PPI dating back to 1999.

If the seller was the lender then they have to consider earlier than regulation complaints. If the seller was the retailer, broker, dealer etc then they dont. HSBC being seller and lender means they had to consider your pre-regulation sale.