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Poor service from B.L.M.E. bank

I requested log in information twice over the weekend, no reply!
Wondering by this afternoon why no reply, sent another email to the required email address, no reply again!
I have sent another email now, I hope by the morning I will have had a reply, if not a phone call I think.

Comments

  • masonic
    masonic Posts: 29,619 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I was under the impression that they don't offer online account access. That's what I was read in the information they sent me when I opened one of their savings accounts.

    I'd say a reasonable time to wait before following up an email is 2-4 working days.
  • Zanderman
    Zanderman Posts: 5,023 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Their FAQs say:
    17. Can I view my account online?

    No, there is no online access to BLME savings accounts.

    https://www.blme.com/products-and-services/savings/faq/

    So there seems little point asking for log in information, especially at a weekend.
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