Unexpectedly high volume of calls

shortcrust

If every time I ring the volume of calls is genuinely unexpectedly high then the increase in call volumes must be exponential. They must literally be dealing with billions of calls by now.

Big fibbers!

photome

That automated line annoys me, it seems like every business I ring has the same problem.

AA insurance this past week

billn

Don't forget "your call is important to them" and you are no doubt "a valued customer" so the wait will be well worth is in the end.


While you are waiting enjoy the dolby stereo quality muzac.:D

MothballsWallet

billn wrote: »

Don't forget "your call is important to them" and you are no doubt "a valued customer" so the wait will be well worth is in the end.


While you are waiting enjoy the dolby stereo quality muzac.:D

If our calls were that important to them, then why don't they employ more people to answer the phones?

Oh, right, I forgot, that would affect profits, which would affect management bonuses and shareholders' dividends - and we couldn't have that now, could we?

Dean000000

MothballsWallet wrote: »

If our calls were that important to them, then why don't they employ more people to answer the phones?

Oh, right, I forgot, that would affect profits, which would affect management bonuses and shareholders' dividends - and we couldn't have that now, could we?

Or....

They’d have to pass that additional overhead to you, the customer....

At Least your call of complaint about said price rise would be answered immediately.

Paul_Varjak

When you do eventually get to speak to a human you may then have the following problem...

https://forums.moneysavingexpert.com/discussion/5975277/systems-down-is-this-the-norm-now

hollydays

This is the reason I bought a landline that I can put on handsfree