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Suppleementary Card KYC
TonySmith
Posts: 1 Newbie
in Credit cards
My partner has had a supplementary Barclaycard on my account for years but recently we had to cancel her cards. A new Amex card arrived within days but Barclaycard send a Know Your Customer demand before it would issue a new one. We sent off copies of her passport and driving license as requested but they have rejected her on the basis we have different addresses. When I spoke to them on the phone they claimed it is a recent legal requirement that we have the same address. Has anyone come across this and is it true? Anyway round it ?
0
Comments
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Not if that is how they are applying the rules.
It varies across lenders.0 -
It's not a legal requirement, but they are entitled to make it their own rule if they want. You'll have to find a different card provider with different rules.0
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