Printer won’t recognise cartridge

lonestarfan

I know this is a common issue with compatible cartridges but I’ve googled a lot every day for a week and tried all the work arounds (ie hold this button down for 7 seconds and that etc) but none of them have fixed it for me.
I have a Canon mg6851. My compatible cartridges usually work but this time it won’t recognise my 2 new black cartridges and they are from the same batch of ones that do work! They do have a chip.
Has anyone got a more up to date work around that can help me please.
Many thanks.

Chino

I occasionally encounter a similar problem with an HP Photosmart inkjet printer, where the printer complains that a new (HP-branded) ink cartridge is faulty, incompatible or is otherwise no good.

In these cases I find that, after a few attempts at re-seating the cartridge and/or re-starting the printer, the error goes away.

arciere

Compatible cartridges are never as reliable as originals. Speak to the supplier and see if they have any suggestions or if they can replace them.