Amazon ‘question’ question.

Biggus_Dickus

Apologies if this isn’t strictly ‘techie’ but I’ll give it a go anyway.

I’ve had the same Amazon account since 2007;...posted countless product reviews,... and product queries using the ‘customer questions & answers’ facility.

I can still post ‘product reviews’;...however, when I try to post customers a question about a specific product I now get the message “you must be of good standing in the Amazon community to post questions”;...it then rejects my question.

So presumably I’m no longer “of good standing” as far as Amazon are concerned!

This problem started last year (completely out of the blue) and I’ve raised the issue (3 times now!) with Amazon by email, and direct telephone call.

Each time I’m sent an email and I’m verbally told that my issue has been be escalated to their top technical people,...and that’s the last I ever hear from them!

Anyone know of another way to escalate an ongoing issue within Amazon?;...I’m just hitting the same brick-wall each time. :doh:

I use Amazon a lot and the loss of this question/answer facility is very frustrating.
First world problem I know,... and sorry if its non techie’ness is not suitable but I couldn’t find another appropriate sub-forum on MSE.

All replies gratefully received.

techquest

As you say not a techie issue but nonetheless frustrating for you.The link below is perhaps a way for you to get a resolution. It works through collaboration between MoneySavingExpert and Amazon. Give it a try and see how you get on. Let us know if it helped please.

https://www.resolver.co.uk/companies/amazon-uk-complaints

Biggus_Dickus

techquest wrote: »

As you say not a techie issue but nonetheless frustrating for you.The link below is perhaps a way for you to get a resolution. It works through collaboration between MoneySavingExpert and Amazon. Give it a try and see how you get on. Let us know if it helped please.

https://www.resolver.co.uk/companies/amazon-uk-complaints

Thanks for that!:T....I'll give it a try and update this thread in due course.

Biggus_Dickus

techquest wrote: »

As you say not a techie issue but nonetheless frustrating for you.The link below is perhaps a way for you to get a resolution. It works through collaboration between MoneySavingExpert and Amazon. Give it a try and see how you get on. Let us know if it helped please.

https://www.resolver.co.uk/companies/amazon-uk-complaints

I logged my issue (in detail!) with Amazon through https://www.resolver.co.uk/companies/amazon-uk-complaints and received this reply from Amazon within minutes;..quote:
“Hello Ken,
I am sorry for what has happened and I really want to help you in this but Amazon is not affiliated with "resolver", and we are unable to reply to requests sent via this third party.
In order to protect customer privacy, and ensure any request we receive is genuine, we'd request you contact us via our own customer service channels and from your Amazon associate email account so we can assist you in this properly.”

A couple of observations:- my name isn’t Ken,...no idea where they picked that up from!:laugh: ...and Amazon basically telling me to log the issue through their customer service channels;...i.e. repeat the same procedure for a 4th time. Obviously just a stock reply.

Alas, another blind alley,...disappointing, but I’m getting used to it now though.:D

techquest

Sad to hear that and as you say Ken is just another insult. Will look around and see if anything else comes up about this. I know this was an issue some tome back. But don't recall how it was fixable.