Mis-sold a Bosch washer/dryer

Aylesbury_Duck

indiekiduk wrote: »

I carefully selected the machine based on the feature on Bosch's website after 2 weeks of research, although I didn't go as far as reading the manual (although now I wish had done). Although the retailer (and all retailers) replicate the same incorrect feature information, I don't feel confident I could explain the problem to the retailer and I don't think this is their fault anyway. And despite I could return it on distance selling regulations the machine is already plumbed in and in use and would be extremely inconvenient for me to return. Setting a drying time manually has been inconvenient, and a t-shirt has already melted, however it is not the end of the world, and some compensation would be satisfactory.

I think Bosch should compensate not just myself but all customers that have been mis-sold this machine, given it was sold as having a drying feature comparable to other premium dryers when it does not have such a feature. And if Bosch refuse to compensate, then I can only see a class action style lawsuit as the way forward.

But I would like advice on should I go though a consumer rights body first like Watchdog or Which? first before going legal.

Your dispute is with the retailer. In turn, they may then have a dispute with Bosch but that's not your concern.

As to a class action lawsuit or Watchdog, give me a break. Just ask the retailer for a price reduction to reflect the reduced functionality or return the machine for a full refund.

Fosterdog

indiekiduk wrote: »

I carefully selected the machine based on the feature on Bosch's website after 2 weeks of research, although I didn't go as far as reading the manual (although now I wish had done). Although the retailer (and all retailers) replicate the same incorrect feature information, I don't feel confident I could explain the problem to the retailer and I don't think this is their fault anyway. And despite I could return it on distance selling regulations the machine is already plumbed in and in use and would be extremely inconvenient for me to return. Setting a drying time manually has been inconvenient, and a t-shirt has already melted, however it is not the end of the world, and some compensation would be satisfactory.

I think Bosch should compensate not just myself but all customers that have been mis-sold this machine, given it was sold as having a drying feature comparable to other premium dryers when it does not have such a feature. And if Bosch refuse to compensate, then I can only see a class action style lawsuit as the way forward.

But I would like advice on should I go though a consumer rights body first like Watchdog or Which? first before going legal.

Whatever in the world makes you think you can't explain the issue to the retailer? You've explained it to us well enough that we all understand the issue so why wouldn't you be able to just tell them exactly the same thing? What a very strange comment.

If a T-shirt has melted then either it was not safe to tumble dry or you chose the wrong settings, this has nothing at all to do with whether the auto dry feature is included or not. Would you also complain if the feature was included but the T-shirt melted anyway because it's not suitable for tumble drying?

Why would you be considering a class action law suit against the manufacturer and dragging this on for months if not years and possibly costing you a fair amount of money instead of just bringing it up with the retailer which is the correct legal route in the U.K.? If you go through a consumer group or watchdog they will just tell you that it's the retailer you need to deal with.

What level of compensation do you want? The retailer is likely to offer you a small amount to keep the existing machine (which you've said is both unsuitable and not the end of the world, so you need to decide which it is) or they will offer a full refund so you can then choose a different machine that's suitable for your needs.

Ectophile

indiekiduk wrote: »

I think Bosch should compensate not just myself but all customers that have been mis-sold this machine, given it was sold as having a drying feature comparable to other premium dryers when it does not have such a feature. And if Bosch refuse to compensate, then I can only see a class action style lawsuit as the way forward.

But I would like advice on should I go though a consumer rights body first like Watchdog or Which? first before going legal.

Bosch didn't sell the item to you. So they are not liable, whether you choose to claim personally or start some class action lawsuit.


They would only be liable if the product actually injures you or a member of your family.


Why are you so determined to take action against the wrong people?

photome

Not sure why you melted a T shirt, many people have dryers without an auto feature but I am sure they dont melt T shirts.


this reads more like you want compo rather than getting the retailer to sort the problem