BT.....customer service........ well lack of it!

codger

A1dan wrote: »

Ah - found one of them... http://www.guardian.co.uk/money/2007/nov/10/moneysupplement.internetphonesbroadband

So their spokesman says:

"Where a customer is returning to join BT from a local loop unbundled competitor, our systems default to charging £125. We do intend to change this as soon as possible. It is one of a number of complex changes arising from BT Retail's adoption of a new IT system to comply with its commitment to the regulator, Ofcom."

What a shame that contradicts the information BT is telling its customers...

Wonderful!

First, BT says it's hitting everyone with the charge because "customers don't understand all the reasons why it is and is not levied".

So it's the customers' fault.

Now BT says it's hitting everyone with the charge because Ofcom is making it adhere to a new system.

So it's Ofcom's fault.


Actually, the biggest fault is the failure of any Government to end BT's malign monopoly.

missk249

Well, I have had a written apology and have had someone from the CEO's office on the phone to me. £124.99 has been refunded and I am also to recieve compensation where the calls I had to make are concerned.

And just to clarify, I am talking about emails I have been sent where grammar is concerned, for example the...."will get active". - that is pathetic. Should it not have read "will be activated" or "will become active"?

And I have spoken to more than one person at BT, and also recieved a message on my answering machine from a customer service advisor whose accent made only the words "BT" and "ELEPONE" understandable in a 2 minute warbled message.

Anyway, the matter is now resolved, but certainly would not have been if I hadn't gone straight to the top after the first response.

uktim29

missk249 wrote: »

And just to clarify, I am talking about emails I have been sent where grammar is concerned, for example the...."will get active". - that is pathetic. Should it not have read "will be activated" or "will become active"?

And that was it? Oh for gods sake complaining about that the way you did is whats pathetic. Theirs was much better than yours.

missk249

No, it was not only that.

Anyway, as I said, complaining was wort it. After the way I was spoken too, the lack of service, and lack of communication, I deserve to have been refunded the charge and compensated for the calls I had to make because of their sheer incompetence. - My letter worked. End of.

Maybe thats what the problem is..... too many sour people due to the fact that they have had to pay their £124.99 charge because they cannot complain properly!