Cancelling Sky, what an utter disaster!!

[Deleted User]

wavesandcurls wrote: »

I am sorted now. Sky called today and agreed the letter was sufficient notice and apologised for not replying to the email which I replied to with the security information. They have now cancelled the early termination charges.

You are not the OP of this thread, of course.
The OP had no disability preventing telephone calls and was not charged with an ETC.
Your experience is therefore somewhat irrelevant.

The OP has cancelled his Direct Debit and so is only likely to further exacerbate his already existing problems with debt. He needs to contact Sky urgently and reinstate the DD.

wavesandcurls

Moneyineptitude wrote: »

You are not the OP of this thread, of course.
The OP had no disability preventing telephone calls and was not charged with an ETC.
Your experience is therefore somewhat irrelevant.

The OP has cancelled his Direct Debit and so is only likely to further exacerbate his already existing problems with debt. He needs to contact Sky urgently and reinstate the DD.

Do you own the thread? No. I didn't think so. Therefore I can reply, write and share my experiences. Those going on about making phone calls are just having a go at the OP because they didn't want to use the phone to cancel. Personal choice just because you wanted to use the phone does not suit everyone. :rotfl:

[Deleted User]

wavesandcurls wrote: »

Do you own the thread? No. I didn't think so. Therefore I can reply, write and share my experiences. Those going on about making phone calls are just having a go at the OP because they didn't want to use the phone to cancel. Personal choice just because you wanted to use the phone does not suit everyone. :rotfl:

Except that isn't exactly what happened but why let the facts get in the way.

[Deleted User]

wavesandcurls wrote: »

Do you own the thread?

If you read back through the thread, you'll see that it was you who hi-jacked it and then went on to make several posts relating your own dissimilar experience.

So I'll repeat;
The OP had no disability preventing telephone calls and was not charged with an ETC.


The OP has cancelled his Direct Debit and so is only likely to further exacerbate his already existing problems with debt. He needs to contact Sky urgently and reinstate the DD.

Bollo2019

wavesandcurls wrote: »

Not everyone can use a telephone especially if they have a disability. Sky need to be flexible and take into account those with disabilities.

Which is why I also suggested using the live chat service.

BlueDog12

Bollo2019 wrote: »

Which is why I also suggested using the live chat service.

I used Live Chat for cancelling my Sky and it was really easy to do and not slow and drawn out like some live chat services I have used for other companies.

d123

BlueDog12 wrote: »

I used Live Chat for cancelling my Sky and it was really easy to do and not slow and drawn out like some live chat services I have used for other companies.

There must be more than one live chat system at Sky, I’m currently connected to an agent and this must be the slowest and most drawn out chat system I’ve ever experienced.

I’ve been on the chat since 17:55 and have just got to the subject of cancellation, it’s 10-15 minutes between each answer from the adviser and s/he’s now saying s/he goes off in half an hour but not to worry as another adviser can take over...:mad:

pmduk

With some companies interpretation of live chat an agent can be dealing with 40 chats at once.

d123

pmduk wrote: »

With some companies interpretation of live chat an agent can be dealing with 40 chats at once.

I’m pretty sure that is what was happening. Even worse, after 2 and a 1/2 hours on the chat the agent says they’re at the end of their shift and someone else will finalise the chat, I got dumped back into the queue and 35 minutes late the chat just terminated, cutting me off.

One quite irate email to Sky followed, so we’ll see what the exec office has to say tomorrow morning.

The worst part was I was ready to accept their first offer (I’d more or less lost the will to live after 2 hours of snail slow chat) and all he/she had to do was send the details for me to confirm acceptance of what was offered.

sportsarb

d123 wrote: »

There must be more than one live chat system at Sky, I’m currently connected to an agent and this must be the slowest and most drawn out chat system I’ve ever experienced.

I’ve been on the chat since 17:55 and have just got to the subject of cancellation, it’s 10-15 minutes between each answer from the adviser and s/he’s now saying s/he goes off in half an hour but not to worry as another adviser can take over...:mad:

Are you using the facebook messenger live chat? That chat is specifically tailored for those who can pick up and leave chats without anything urgent being done. I often left a message overnight for answer the next day on that service.

With the 'pop-up' chat service I have never waited more than 5 minutes for a reply, and it only ever took that long if they were processing something for me in the background.